Hi below is a problem with your plugin as described by my client, any ideas? Many thanks
Bad news: we appear to have a major problem with the affiliates plugin. I went to calculate referral totals for the last 6 months of 2016 and it returned no hits. In fact, the last time it logged a sale against an affiliate was in May 2016. The system seems to be recognising referrals but then not crediting sales to that affiliate. One case I have checked through is order 2974 made on 1st Jan at 20.34. The ‘visits & referrals’ info on the site gives this information:
2017-01-01 20:36:26 18.104.22.168 Helen Stevens
2017-01-01 20:35:35 22.214.171.124 Helen Stevens
2017-01-01 20:35:03 126.96.36.199 Helen Stevens
2017-01-01 20:29:04 188.8.131.52 Helen Stevens
2017-01-01 20:29:02 184.108.40.206 Helen Stevens
2017-01-01 20:27:28 220.127.116.11 Helen Stevens
2017-01-01 20:27:24 18.104.22.168 Helen Stevens
Helen Stevens is the referrer here and the customer then bought her book at 20.34 but no sale is shown and there are no hits for referral totals for this time.
I tried putting through an order this morning using Julia Bremble’s link. The system recognised the referral from her but showed the sale as ‘direct’ (although this may be because it was on Vivienne’s computer so it didn’t continue to recognise the referral). So I checked through the order 2974. Since that is shown as coming from Helen Stevens and the customer ordered, there should be something in the totals – but nothing!
This also means we have a major problem in calculating money due to affiliates since May. I’m struggling with the notion of manually checking every sale since then against the referrals listing . . .
Any ideas? It looks like an update b8ggered something slightly but it isn’t obvious.