Referrals changing mid-month

Posted in

I have an affiliate who noticed she had 83 referrals on the 10th but then when she checked again several days later she noticed 10 referrals were gone. Why would this be?

3 Responses to Referrals changing mid-month

  1. tami October 23, 2020 at 11:33 am #

    Hum, that’s not possible. I know for sure I did not delete any referrals. Could there be any other explanation?? This is a bit concerning that referrals are disappearing to say the least.

    • Eugen Bleck October 26, 2020 at 10:55 am #

      Hi Tami,

      Thank you so much for the feedback.

      I trust last week was very enriching and productive.

      Indeed this raises concerns, but I would like to assure you referrals can’t be automatically deleted.

      Please could you observe this issue and keep me posted in case it happens again. In the meantime, I am working with the team to find out why and how something of this sort could have happened.

      I wish you a very productive day ahead.

      STAY SAFE and be awesome!
      Kindest regards,

  2. Eugen Bleck October 23, 2020 at 9:03 am #

    Hi Tami,

    I trust you are doing great!

    Thank you so much for using our plugins for all these years. It brings us great joy to know we have you as our valued customer.

    For that to happen it would mean some referrals were manually deleted. You can check the referrals made by the affiliate on the 10th by navigating to your WordPress admin dashboard, then:
    * Navigate to Affiliates -> Referrals .
    * Use the filter to select the affiliate in question
    * Specify the date you are interested in. In this case; the 10th.
    * Click on Apply

    It should provide you with the results of all the referrals made by the affiliate on that day.

    Once again, I must thank you for patronizing our plugins for all these years.

    I remain available to help if you have any further inquiries.

    STAY SAFE and I wish you a very fine and productive day ahead. Happy weekend!
    Kindest regards,

We use cookies to optimize your experience on our site and assume you're OK with that if you stay.
OK, hide this message.

Affiliates · Contact · Jobs · Terms & Conditions · Privacy Policy · Documentation · Downloads · Useful Plugins · My Account