Setting by product

Hi, I just purchased the pro version and I still cant set up comms by product, when I click integrations on the creat a “new rate” I only see “user registration” as an option, yet the manual shows a few options such as “woocommerce” and then a sub section for product ID. Have we missed something here? Other than that, I really like the interface and ease of use.

7 Responses to Setting by product

  1. George March 25, 2021 at 5:36 pm #

    Hi Paul,

    Sure this is not productive and for that reason I have already sent you a copy of the integration.
    Regarding the feedback I asked, is because I’m trying to work out why it does not allow you to install the integration with the usual process. The affiliates plugin has been around for quite some time and normally you shouldn’t have such an issue.

    Kind regards,

  2. George March 25, 2021 at 10:55 am #

    Hi Paul,

    There is probably an issue on your site and I would appreciate it if you can provide some feedback. Please enable WP debugging and then repeat the process of installing the integration. Once you get this message take a screenshot and send it alongside with a copy of your debug.log to george at itthinx dot com.

    I will also provide you a copy of the integration by email to the address you used on our site during checkout, which can be installed as any other plugin by uploading/installing on your site.

    FYI, to enable debugging, edit your wp-config.php file and replace this line: 

    define( ‘WP_DEBUG’, false );

    with these lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    All logs will be stored in your site’s root folder under wp-content/debug.log file.

    Kind regards,

    • Paul Bratby March 25, 2021 at 3:52 pm #

      Sorry, but going back and forth like this is not very productive.

      I´ve uninstalled and reinstalled this plugin several times now. The problem is with the woocommerce link, since it is simply not there. I cant simply alter the code lines on a live site which is constantly receiving traffic and risk a cascade effect. The idea behind purchasing this plugin, was that it looked great, had a nice interface and had some great reviews and above all that it was supposed to be plug and play.

      When we click the link within affiliate–settings–integrations. The first option is”woocommerce” which clearly states “The Affiliates WooCommerce Integration plugin is not installed.” Yes, there is a button for download which when clicked, simply says “plugin not found” and then if you click the link on “The Affiliates WooCommerce Integration plugin is not installed.” it take you to this – and there is no download available there either. The easiest solution is to just email me the plugin which we should be installing, then by the notes within the thread, it should just run. If not, we then know there is a core problem which means that either we change the website core code or find a different affiliate system.

      Thanks in advance

  3. George March 25, 2021 at 9:34 am #

    Hi Paul,

    If you to Affiliates > Settings > Integrations(tab) again it will be the first integration in the list:
    and in your case it will have an Install button.

    Afterwards, you can complete your rates setup according to the documentation description under section Specific Rates for Products and other Entities

    Kind regards,

    • Paul Bratby March 25, 2021 at 10:00 am #

      Thankyou George, when i click the install button it tries to go through the motions and then simply says “not found”

      What are we missing?

      Thanks again for all your assistance.

  4. Paul Bratby March 24, 2021 at 3:10 pm #

    Thanks, I registered everything and clicked on the “affiliate product” software banner which then took me to this link – since there is nothing showing for “Affiliates WooCommerce integration”.

    Which software is it please and I take it, we have to buy another plugin?

    Many thanks

  5. George March 24, 2021 at 12:13 pm #

    Hi Paul,

    Welcome to our support forum and many thanks for using our affiliate marketing tool on your site, much appreciated.

    In order to track and record referrals on WooCommerce sales, you need to install and activate the Affiliates WooCommerce integration, through your Dashboard in Affiliates > Settings > Integrations(tab). This tab shows all the available integrations which can be installed for Affiliates plugin once you have installed Itthinx Updates plugin and have entered your license key.
    Once this setup is completed, you will be able to set rates for individual products through Affiliates > Rates.

    Kind regards,

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