Affiliates Pro WooCommerce Integration

Download

Purchase a license for Affiliates Pro.

Integration with WooCommerce

Affiliates Pro for WooCommerce fully automates affiliate commissions for sales and provides additional WooCommerce-specific options.

  • Coupons : Assign coupon codes to affiliates to credit them with sales commissions.
  • Subscriptions : Grant commissions on recurring payments.
  • Product rates : Set individual commission rates per product.

Demos

This video shows Affiliates Pro and WooCommerce in action: details of the plugins installed and setup, an example purchase made through an affiliate link (banner) and the resulting referral linked to the order.

The following video was recorded with Affiliates Pro for Jigoshop, it also applies to Affiliates Pro for WooCommerce.

The video shows three main interactions for customers, admins and affiliates:

  • how a customer makes a purchase through an affiliate link
  • how an admin sees referrals and relates them to orders
  • and how an affiliate sees an overview of his performance

In addition to what is shown in the video, all features of the Affiliates Pro plugin are available.

Documentation

Free integration

You can also download the Affiliates WooCommerce Integration Light plugin which provides a free alternative.

963 Responses to Affiliates Pro WooCommerce Integration

  1. Gary September 25, 2015 at 6:57 am #

    I have Pro installed. The Settings/ Integrations page says: “Instead of Affiliates WooCommerce Integration Light, you should install and activate the advanced Affiliates WooCommerce Integration.”

    How/where do I install / activate the “Affiliates WooCommerce Integration” or the “Affiliates Pro WooCommerce Integration” file/zip/plugin? ~Gary

    • antonio September 25, 2015 at 7:43 am #

      Hi,
      ok, please disable the light version, then visit Affiliates->Settings:Integrations and install and activate the Woocommerce integration (in the Integration section you have available all the integrations).
      About support questions, please open a topic in the forums.
      Kind Regards,
      Antonio B.

      • dorothy September 21, 2016 at 7:05 pm #

        I’ve been trying to install and activate the WooCommerce integration via the button Integration tab of the Settings section in Affiliates Pro but continue to get the following error:

        An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.

        WordPress.org appears to be running just fine and I didn’t think I needed install the “light” version as posted above. Any help is appreciated. Thank you.

        • antonio September 22, 2016 at 5:28 am #

          Hoi dorothy,
          please have a look at this topic.
          Kind regards,
          Antonio B.

  2. Chrissy October 31, 2015 at 5:40 pm #

    Is there a way for the affiliate’s information to show at the top of all pages, so their clients aren’t confused as to whether they are shopping from the affiliate, or directly from the company?

  3. Alice November 6, 2015 at 8:01 am #

    hi,

    When I active affiliates, Checkout page cannot enter coupons code, will come out error. Can you help me to solve it?

    • Kento November 6, 2015 at 11:33 am #

      Hi Alice,

      Probably insufficient PHP memory, but please use the support Forums for this if you need further help.

      Cheers

      • matjaz February 7, 2016 at 2:55 pm #

        i youst bought your plugin affiliates pro, and i canot download any of the extensions, how do i do that?

        • antonio February 8, 2016 at 11:19 am #

          Hi matjaz,
          please use the forums about support questions.
          Please check if you have installed the itthinx updates plugin and set the service key.
          Kind Regards,
          Antonio B.

  4. Syeda November 13, 2015 at 11:40 am #

    An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.

    when i try to install this plugin .
    everything is fine.
    have space,
    have permission,
    no error in debug mode.

    • antonio November 16, 2015 at 6:18 pm #

      Hi Syeda,
      please submit a new topic on the forums about this question.
      Thanks,
      Antonio B.

  5. Nicolas November 13, 2015 at 12:23 pm #

    Hello There, I have 2 pre-order questions.
    – Can you set up Coupon Code to give to affiliates that will give a discount to the customer and give a rate commision to affiliate ?
    – Is a customer can be ralated to the affiliate for life ? Means if the same customer re-order 1 month later, the affiliate still has a commission on the order ?

    Thank you

    • antonio November 16, 2015 at 6:40 pm #

      Hi Nicolas,
      1.- You can do it creating a woocommerce coupon, and assign this coupon to an affiliate.
      2.- To do it, you need Affiliates Permanent.
      Kind Regards,
      Antonio B.

  6. Shane November 30, 2015 at 5:50 pm #

    Can multiple coupon accodes be assigned to an affiliate?

    • antonio December 1, 2015 at 11:10 am #

      Hi shane,
      yes, you can do it appending the coupons with commas. Ex. “Coupon1,Coupon2,Coupon3”
      Kind Regards,
      Antonio B.

  7. Jay N December 7, 2015 at 3:55 am #

    Hi, I need an affiliate plugin that can integrate with my woocommerce store. I look into you plugins, but not sure which to buy.

    My feature is to give affiliate commission for specific product in my woocommerce store. (Only some product entitle for commissions). Which plugins is suitable for this feature, please advice.

    Also, for the plugin purchase, is this is yearly subscription, where I have to renew every year? How is the support like if there is any bug, or doesnt work with out website?

    thanks.

    • antonio December 7, 2015 at 6:30 am #

      Hi Jay,
      with Affiliates Pro Woocommerce Integration you can do it. This integration is included in Affiliates Pro/Enterprise, so you only need to purchase Affiliates Pro or Enterprise (if you need multi-tier).
      To renew the license, you need to purchase the plugin again. If you have problem with the plugin we’ll help you with the Premium support.
      Kind Regards,
      Antonio B.

      • Jay N December 7, 2015 at 7:21 am #

        For this plugin: Affiliates Pro Woocommerce Integration, is this a one year only plugin? After one year, can we still use it?

        • antonio December 8, 2015 at 9:55 am #

          Hi,
          you can use this plugin, but if you want premium support and updates, you will need to purchase the plugin again.
          Kind Regards,

  8. adnan December 8, 2015 at 12:33 pm #

    hi Antonio

    i want to buy plugins for ecommerce and seeking help but before purchase u donot entertained small purchases.
    Why? plz i want some additional help for these.
    waiting for reply

    • antonio December 8, 2015 at 4:18 pm #

      Hi adnan,
      Do you need help with a specific plugin or are you asking for any recommendation? Could you please explain?
      Kind Regards,
      Antonio B.

  9. Nick December 13, 2015 at 10:26 am #

    Hello! I have a pre-sale question. My affiliate program will earn users discounts rather than cash payouts. Does this plugin support that functionality?

    So basically if Person A referred Person B and received $10 in commissions, Person A should be able to apply that $10 to their next purchase from the site.

    Thanks!
    Nick

    • Kento December 13, 2015 at 3:29 pm #

      Hi Nick,

      That’s a great idea but currently it’s not supported. I’ll see if we can add this soon, had it already on our roadmap and didn’t get a chance to implement it yet.

      Cheers

  10. Nick December 15, 2015 at 10:43 pm #

    Hi,

    I have a few pre-sale questions:

    1. If I purchase Affiliates Pro and than decide to upgrade to the Enterprise version, say, in 2 month. Will I need to pay the full price of the Enterprise plugin or just the difference between the Pro and Enterprise?

    2. Which version supports having 2+ groups of affiliates to receive completely different deals?

    For example:

    Affiliate Group A gets X% commission on certain products
    Affiliate Group B get Y% commission on all products

    3. Do you offer any trial periods or money back guarantee on the premium Affiliate plugins?

    Thank you

    • antonio December 16, 2015 at 10:34 am #

      Hi Nick,
      1.- To upgrade from Pro to Enterprise you will have available a coupon in your downloads page of 59$ discount on Enterprise versioon.
      2.- With both versions you have commissions per product and per affiliate. But if you need to have commissions per groups, you need Affiliates Groups.
      3.- Please have a look at Terms & Conditions about refunds.
      Kind Regards,
      Antonio B.

  11. adnan January 12, 2016 at 4:01 am #

    hi Antonio

    i want to buy affilated and marketing plugins for ecommerce and seeking help
    but before purchase u donot entertained small purchases,Why?

    plz i want some additional help for these.
    I want a very specific info and Can u customise the ur plugin for a special purpose ?

    waiting for reply

    • antonio January 12, 2016 at 6:48 am #

      Hi adnan,
      About customise the plugin, please have a look at the ‘Proyects’ section in Support page.
      Kind Regards,
      Antonio B.

  12. Ovsanna January 20, 2016 at 10:12 pm #

    Can someone help me upload my Affiliate Pro download in my Woocomerce?

    • Kento January 21, 2016 at 9:18 am #

      Hi Ovsanna,

      Please see Installation in the documentation and further details on configuration are on the Setup pages. If you experience any issues or need help, please post your questions here where our support team will be happy to help.

      Cheers

  13. Kar January 23, 2016 at 2:52 pm #

    Two questions:

    I have just purchased Affiliates Pro and installed. I wanted to have Woocommerce integration, so when I get to Affiliates > Settings > Integrations, it says ‘The Affiliates WooCommerce Integration plugin is not installed’.

    I tried installing it by clicking on the Install button under Woocommerce, I get this ‘An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums’

    1. Do I need to install Woocommerce integration or is it already installed with Affiliates Pro?

    2. If I enabled ‘User Registration’ and set the amount to a fixed value say £3 and also under Settings > Commissions I set the Referral amount to value 5. Does this means when User register the affiliate get £3 even without purchase from Woocommerce store? When purchase is made additional £5 is paid? Can you advice. Honestly, it is not very clearly explained.

    • antonio January 24, 2016 at 10:25 am #

      Hi kar,
      about support questions, please open a topic in the forums and we’ll give you premium support.
      1.- Please have a look at this topic.
      2.- Yes, that’s true, in ‘User Registration’ page, you set the amount that the affiliate gets when a new user is registered (even without purchase). In Affiliates->Settings:Commission you set the commission when the referred user purchase anything.
      Kind Regards,
      Antonio B.

  14. Kar January 24, 2016 at 7:57 pm #

    Hi,

    On first questions it is about installing Woocommerce integration not Affiliate plugin update. Please read carefully. After installing Affiliate pro, when I go to Affiliates > Settings > Integrations, I could select the button to install Affiliates Woocommerce Integration. When I clicked on the ‘Install’ button, it wouldn’t install Woocommerce Intergration and I received error message as described previously.

    For the 2nd question, I would like to pay only ONCE fixed amount to the Affiliate when new user register and make purchase. Is this possible?

    Thnaks

    • antonio January 25, 2016 at 8:49 am #

      Hi Kar,
      You need to have installed and activated the ‘itthinx update’ plugin to install the integrations automatically
      Simply disable the user registration integration in Affiliates->User Registration, and set the purchase fixed amount in Affiliates->Settings:Commissions.
      Please use the forums about support questions.
      Kind Regards,
      Antonio B.

  15. Simon February 1, 2016 at 9:14 pm #

    Is this still supported because checkout is completely broken?

    • Kento February 2, 2016 at 9:37 am #

      Hi Simon,

      We don’t see any issues here, what browser are you using please? Can you provide a screenshot with the issue you see?

      Cheers

      • Pross February 2, 2016 at 1:07 pm #

        Not sure what you want me to screen shot …
        When I go to checkout and fill the form in and click pay nothing happens no error nothing.

        • Kento February 2, 2016 at 6:17 pm #

          Sorry but I don’t see any issues there. I was asking for a screenshot showing the stage of the checkout process you get stuck at … can you please clear your browser cache and try again?

  16. kelly February 8, 2016 at 6:59 pm #

    does anyone know will the refer be listed on the order email sent via the cart when someone purchases?

    • antonio February 9, 2016 at 8:37 am #

      Hi Kelly,
      please use the forums about support question.
      To add extra tokens in the order email, you can use the ‘woocommerce_email_order_meta_fields’ filter. Here you have an example code that you can use as reference using this filter.
      Kind Regards,
      Antonio B.

  17. Gaurav Mittal February 18, 2016 at 12:07 pm #

    How to payout with paypal the commission who refer the products?

  18. dominika April 20, 2016 at 11:42 pm #

    I am about to purchase this plugin but I just have one question before i go ahead. Can affiliates have some sort of ‘dashboard’ where they can track their earnings etc?

    Many thanks

    • antonio April 21, 2016 at 10:26 am #

      Hi Dominika,
      Yes, the affiliates can see their earnings and more information from the affiliates-area page. Here you have a shortcodes list that you can use to customize this affiliates-area page ([affiliates_affiliate_stats] and [affiliates_affiliate_graph] are very interesting)
      Kind Regards,
      Antonio B.

  19. Mike May 21, 2016 at 3:17 pm #

    We are looking at your plugin for our Woo commerce site and have a few questiosmns
    1) we would like be able to pay our affiliates after a sale is made with a coupon for a specific dollar amount. Is this possible? if it is then if someone f=refers 5 people who make purchases can the amount of this coupon be increased per referred purchase?
    or
    can this program be integreated with any of the reward programs there?
    2) Can we have a coupon created for all of our customers and when they share the coupon the buyers receive a percentage disscount and the affiliate receives the specific dollar amount commission in the form of a discount coupon as described above?
    thanks
    Mike

    • antonio May 23, 2016 at 7:09 am #

      Hi Mike,
      1.- Affiliates can generate commissions throw affiliate’s link and/or coupons. Affiliates can have coupons assigned, so when a customer uses the coupon, then the affiliate get a commission.
      By default the affiliate commissions don’t depend on the number of referrals, but you can create your own custom method. You can use this as reference.
      Remember that Affiliates plugin doesn’t process the payment, but ex. once a month you can create coupons with the commissions values.
      2.- If you want that all new users will be automaticall affiliates, you can use the Affiliates Users plugin.
      With Affiliates Coupons, you can generate bulk coupons easily.
      Kind Regards,
      Antonio B.

  20. Francois May 24, 2016 at 10:01 pm #

    In my case, Affiliates are the same people as my vendors in Product Vendors for Woocommerce. I use the plugin so that if my vendors sell something they get a bigger commission than if I sell something.

    Is there a way to integrate their affiliate reports with their vendor dashboard?

    • antonio May 25, 2016 at 4:39 am #

      Hi Francois,
      please have a look at Affiliates Products, maybe it is your solution.
      Kind Regards,
      Antonio B.

  21. AlfreditoCa June 3, 2016 at 9:28 pm #

    Repurchase questions,

    Do affiliates have a back end where they can keep track of their sales?

  22. Luke June 8, 2016 at 2:25 am #

    Hi, I am looking to purchase Affiliate Pro and I have a question. What currency is the price in? I assume it is in USD, however, it appears you guys are from the United Kingdom.
    Thank you in advance.

    • antonio June 8, 2016 at 4:29 am #

      Hi Luke,
      Yes, it’s in USD.
      Kind Regards,
      Antonio B.

  23. Francois Gossieaux June 9, 2016 at 9:57 pm #

    I have affiliate pro and woocommerce integration. I also have product vendor, When I log in as a vendor, there is a section in the profile that shows:

    Affiliate Information

    No specific affiliate information is available.

    Even though I set up that account with an affiliate account. What I am doing wrong? Can I get the info in the vendor dashboard if it is a vendor I set up as an affiliate?

    • antonio June 10, 2016 at 4:44 am #

      Hi Francois,
      In the dashboard profile page, the information shown is related with the affiliate registration fields. If you set extra field in Affiliates->Settings:Registration like a Paypal email o another field, then you can see these fields in this page.
      To display affiliate information like the commissions, custom links, … you have the affiliate-area page, where you can use the Affiliates shortcodes.
      Please use the forums for premium support.
      Kind Regards,
      Antonio B.

  24. Thomas July 1, 2016 at 12:41 am #

    How can I find out what the latest versions are?

    • antonio July 1, 2016 at 7:09 am #

      Hi Thomas,
      with the Itthix Updates plugin you can get the latest versions automatically.
      Kind Regards,
      Antonio B.

      • Thomas July 1, 2016 at 1:41 pm #

        Thanks Antonio I do have that plugin installed already but for some reason it is showing that there are 2 updates and they are not updating?

        • antonio July 4, 2016 at 7:39 am #

          Hi Thomas,
          if you want, you can send me dashboard admin access to antonio at itthinx dot com and I’ll have a look at this.
          Kind Regards,
          Antonio B.

  25. Alfredo July 4, 2016 at 10:46 pm #

    How do i unsubscribe myself from this tread?

  26. antonio July 5, 2016 at 4:39 pm #

    Hi Alfredo,
    Discharged !!
    Thanks,
    Antonio B.

  27. Boaz Achilea September 26, 2016 at 7:15 am #

    Hi, I have affiliate pro and woocommerce integration.For some reason, Affiliates Pro has stopped working for us.
    When trying to register as a new affiliate it leads the user to a blank page with just a headline “Affiliates Area”.
    Updated itthinkx updates but didn’t help.
    Can you please help?

    • antonio September 26, 2016 at 3:52 pm #

      Hi Boaz,
      For questions about support, please open a topic in the forums.
      You can try to enable de WordPress debug system, maybe this can help you to detect the problem.
      If the problem persists, please open a topic.
      Kind Regards,
      Antonio B.

  28. Sam Fitzpatrick October 5, 2016 at 4:40 pm #

    Hi,

    Does Affiliates Pro work effectively with Smart coupons, to allow us to use the coupon codes to identify affiliate purchases?

    Many thanks,
    Sam

  29. Isaac October 31, 2016 at 8:15 pm #

    I’m wanting to make sure affiliate conversions are tracked when a user clicks an affiliate link, leaves the site, then returns to the site later and converts without having been directly referred by that affiliate link during that seesion. Can you tell me if this plugin uses a tracking pixel to track conversions sent by affiliates, or if it only tracks direct conversions?

    • antonio November 3, 2016 at 8:16 am #

      Hi Isaac,
      The plugin uses cookies to track the visits. You can configure the cookie timeout from Affiliates->Settings.
      Also you have available the Affiliates Permanent plugin to set permanent associations.
      Affiliates Enterprise version includes the ‘[affiliates_pixel]‘ shortcode.
      Kind Regards,
      Antonio B.

  30. Schibinschii Alexandr November 27, 2016 at 1:53 am #

    Is there anybody who use plugins from ThemeForest for affiliate system? If yes, please recommend me a good one.

    • Kento November 29, 2016 at 3:08 pm #

      Hi,

      Are you asking about a recommendable theme to use with our Affiliates plugins or for an affiliate plugin? For the latter you have the free Affiliates or the premium Affiliates Pro and Affiliates Enterprise. For themes basically any good theme would do as they usually integrate well with our plugins. I would recommend to have a look also at WooThemes.

      Cheers

  31. il_dandi November 28, 2016 at 4:08 pm #

    I need to know if this plug-ing can manage this:

    I’ve a list of products in shop
    I’ve list of users WP
    Every user has own affiliate link for every Shop product.

    When someone buy in Shop I need to know if every buy comes from an affiliate link or not …. and if comes from an affiliate I need to track user (of my WP site) that generated this sells and set a commission value to assign.

    • antonio December 1, 2016 at 9:36 pm #

      Hi,
      Automatically the users aren’t affiliates. They can access to the affiliates-area page and join to the affiliates program to become an affiliate. If you want to do it automatically, you have available the Affiliates Users plugins.
      You can create as many links as you want to the affiliates-area using the shortcodes, but usually this is not necessary, you can create a link to a page (ex. the shop page). When the customer visits the affiliate’s link, he can view the products and another pages, and the referral will be created when he buys something.
      Kind Regards,
      Antonio B.

      • Dandi December 2, 2016 at 10:13 pm #

        Sorry I see now this your reply, I posted new question more detailed. Can you reply also in this last question to all my points??

        About this

        When the customer visits the affiliate’s link, he can view the products and another pages, and the referral will be created when he buys something.

        Can’t understand how does it works!
        I don’t want a different URL for every product but product URL + affiliate reference in query string, do you mean this with:
        “When the customer visits the affiliate’s link”

        Every product will have http://www.shop.com/product-name?a=32432 …. where 32432 is affiliate code that will use for promote products and will be used for track info.

        Please reply also to my new post.

        Thanks

        • antonio December 4, 2016 at 6:43 pm #

          Hi Dani,
          the Affiliates plugin adds the affiliate’s param to the link, so you can have http://www.example.com/?affiliates=32432 and/or http://www.example.com/your-product/?affiliates=32432
          When a customer visits this link, then a cookie is created in his browser, so when he purchase something, then the plugin generates a commission (referral) to the affiliate stored in the cookie.
          About the question of the rates, you can set custom commission’s rate per affiliates or per products, but not for both togethers.
          You can have:
          Default rate: 1%
          Affiliate_A : 10%
          Affiliate_B : 5%
          Affiliate_C : –
          Product_A : 20%
          Product_B : 25%
          Product_C : –
          If Affiliate_A link used:
          – With Product_A gets: 10%
          – With Product_B gets: 10%
          – With Product_C gets: 10%
          If Affiliate_B link used:
          – With Product_A gets: 5%
          – With Product_B gets: 5%
          – With Product_C gets: 5%
          If Affiliate_C link used:
          – With Product_A gets: 20%
          – With Product_B gets: 25%
          – With Product_C gets: 1%

          If the affiliate has a custom rate, then it is used. If not, if the product has a custom rate, then this is used. If not, then the default rate is used (Priority: Affiliate – Product – Default)
          You can see the referrals reports from the Totals section in Affiliates->Totals.
          Kind Regards,
          Antonio B.

  32. Dandi December 2, 2016 at 10:08 pm #

    I want to manage products in WooCommerce and I have a list of Affiliates (Users)
    Every User can choose a specified products to promote and every product needs to have a specified custom link for every user/affiliate.
    For every product that I’ll sell I need to track affiliate info (Know user) and manage a % to pay according to every product/user %

    Means that User X can have specified % on product A that is different for same product A that is sell by user Y.
    So every affiliate user has differents % value for every products in WooCommer. Is it possible to manage these things?

    Can I see report (for specified dates from … to …) with payout details of every Affiliate …following % that I wrote before (different for every product and for every affiliate)

  33. Joachim January 2, 2017 at 1:03 pm #

    Hi there

    I consider purchasing Affiliate Pro. Has it been testing with any Woocommerce multi-vendor plugin?

    Br

    • antonio January 2, 2017 at 5:47 pm #

      Hi Joachim,
      Can you explain what you want to do? Maybe Affiliates Products with Affiliates Pro is a solution.
      Kind Regards,
      Antonio B.

      • Joachim January 3, 2017 at 5:27 am #

        Hi Antonio,

        It is a bit complicated but I will try to explain. I want to work with several vendors in my store and I am looking for the following setup:

        COMMISSION/AFFILIATE SETUP
        On each sale vendors receive the price of the product minus a fixed amount and 2 different commission/affiliate rates (one fixed rate and one that varies)
        For example:
        Price of product: 10
        Fixed amount 3
        Commission 1: 10% of product price
        Commission 2: 0-25% of product price

        So if commission 2 is 20%, the vendor receives 10 minus 3 minus 1 (10%) minus 2 (20%) = 4

        So just to be clear: The fixed amount and commission rate 1 is always the same and the amount is just held for the store/platform owner (which is me) and commission 2 is the actual affiliate rate which will vary from product and affiliate.

        AFFILIATES:
        I will work with a selected group of affiliates who should easily be able to log in and get their affiliate link for a certain product. I will specify one affiliate rate for each product. The affiliates should mainly receive coupons for certain product categories as payment but I would like the ability to pay them in real money too.

        VENDORS:
        The vendors don’t need a lot of permissions since I will probably add their products for them myself. But I would like them to be able to see the stock status and the assigned product price and affiliate rates (if possible). I would also really like the vendors to be paid instantly via Paypal. Or at least be able to see how much they can expect in their next payout and when they will receive it.

        I realize that it is a bit complicated but it is very hard to see how much of this functionality your products could offer. But maybe you can point me in the right direction 🙂

        Thanks!

        • antonio January 3, 2017 at 10:23 am #

          Hi,
          With Affiliates Products plugin you can assign a product to an affiliate and set a custom rate. With this association, when a product is sold, this affiliate always get a commission. You can use this as your vendors scenario.
          Related to affiliates commissions, you can set a custom rate per affiliate or per product, but not custom values per every affiliate in every product.
          You can set rates, but not two different values per commission.
          Using the Affiliates API you can create a custom method for recreate your commissions system, but by default is not available.
          Kind Regards,
          Antonio B.

  34. Gwendola February 23, 2017 at 1:15 am #

    I want to reward my affiliates with a % of the total value of the ordered products excl Taxes by customers coming from a certain region. So I do not want to bother the custormer but as soon as a customer places an order and he comes from a certain region, my affelicate will receive a % of the total order and of every order this customers makes coming from this region.

    is that possible?

    • antonio February 23, 2017 at 11:38 am #

      Hi Gwendola,
      The referrals are based on net price (Taxes excluded).
      The default calculation method is not based on regions. Using the Affiliates API you could create your own custom method based on the regions.
      Kind Regards,
      Antonio B.

  35. Carolyn February 24, 2017 at 9:37 pm #

    I set up my Affiliates PRO and WooCommerce Integration but when I test a purchase and get a referral it is showing 2 referrals. How do I change it so I only get 1 referral?

    Thank you,

    Courtney

    • antonio February 25, 2017 at 11:36 am #

      Hi Carolyn,
      Please check that you have not selected the ‘Allow duplicate referrals’ option from Affiliates->Settings:Referrals
      With Affiliates Pro you have premium support using the Forums. Please use it.
      Kind Regards,
      Antonio B.

  36. Jenn April 1, 2017 at 9:44 pm #

    Presales questions:

    1. Can I have products in my store connected with specific affiliates? For example:
    Customer A arrives at my store (it doesn’t matter how they arrive there, they don’t have to arrive through an affiliate link). Customer A buys Product B (a product connected to Affiliate B) and Product C (a product connected with Affiliate C). I need Affiliate B and Affiliate C to automatically receive the credit for the sale of those products. Each affiliate will be connected with a few different products.

    2. Does the plugin have PayPal Mass Pay?

    3. Does the plugin work with WooCommerce?

    Thank you!

    • antonio April 3, 2017 at 5:57 am #

      Hi Jenn,
      1.- You can do it using Affiliates Pro with Affiliates Products.
      2.- From the Totals section you have a button to generate a Paypal mass payment file. Remember that Affiliates doesn’t process the payment.
      3.- Sure, Affiliates Pro includes the Woocommerce integration Pro.
      Kind Regards,
      Antonio B.

  37. Smilyan May 16, 2017 at 3:49 pm #

    I have purchased the Pro version of affiliates, but I have issues with the host so I cannot install the integration advanced plugin through the dashboard. I need to do it manually. But when I come to this page it tells me I cannot download the plugin, because I need to purchase the PRO license? Can you please help with this, I need to get the plugin asap for a client. Thanks

    • antonio May 17, 2017 at 6:53 pm #

      Hi Smilyan,
      Woocommerce Integration Pro is included with the Affiliates Pro/Enterprise version.
      Please check if you have installed the Itthinx Updates plugin and the service key set.
      If the problem persists, please send me an email to antonio[at]itthinx[dot]com indicating this conversation and your order id.
      Kind Regards,
      Antonio B.

      • Smilyan May 17, 2017 at 9:57 pm #

        Hi Antonio, I’ve sent you the email with all the details. Thanks!

        • antonio May 18, 2017 at 8:16 am #

          Thanks, answered my email.
          Kind Regards

  38. Andrew Forbes May 19, 2017 at 3:07 am #

    Hi,

    I’m looking to implement an affiliate program in our Woocommerce store, and I just have a few questions about your plugin’s features.

    I’ve written a few things we’re looking for in our affiliate program: will all this work with your Woocommerce plugin?

    1. Checkout page of new customer order to include message about becoming an affiliate, along with social share links and coupon code to share.
    2. Affiliate relationship should be triggered by either Affiliate link or coupon code used at checkout by ‘Friend’.
    3. Fraud protection – check IP address, email address and cookies of new ‘Friend’ purchase against existing customers before confirming Affiliate status.
    4. Reward points are to be on a per-product basis (e.g. when ‘Friend’ buys X products, Affiliate gets Y free points/products).
    5. Lifetime reward system – points to be earned by Affiliate for all future purchases of Friend. This needs to have a time decay basis per Friend (e.g. Affiliate earns X points per Friend’s purchase during the first 12 months, and Y points for that Friend’s purchases thereafter).
    6. Expiry date for reward points earned.
    7. Gamify Affiliates’ My Account page with leader-board of Affiliates, no. of people referred, number of points earned, number of points available
    8. Send periodic reminder emails to Affiliates when they have points to spend.
    9. Ability to invite all past customers / custom email list to become Affiliates.

    Thanks, looking forward to hearing your thoughts.

    • antonio May 22, 2017 at 9:35 am #

      Hi Andrew,
      1.- The users can join to the affiliates program from the Affiliate Area page, where you have the [affiliates_registration] shortcode. Using the Affiliates Users plugin, all new users become affiliates automatically (but no message is added on the checkout page)
      2.- Yes, the affiliates can share their custom links, or custom coupons. You need to create the coupons manually, and assign them to the affiliates. If you want to do it automatically, you have available the Affiliates Coupons plugin.
      3.- From Affiliates->Settings:Referrals you can enable/disable auto-referrals and auto-coupons.
      4.- You can set a default rate based on the cart net price, or use a custom rate per products. Remember that Affiliates doesn’t process the payment. The affiliates get money that you need to pay manually (ex. once a month), or creating coupons with these values.
      5.- By default this option is not available, but you could create your own custom method using the Affiliates API.
      6.- Here you have a plugin available.
      7.- You have available a lot of shortcodes that you can use for customize the affiliate-area page.
      8.- From the Notifications section you can customize the email that the affiliates receive when they get commissions, but there is not a reminder email (remember that they can not spend directly the money, you need to create the coupons, or send the money).
      9.- With Affiliates Users plugin you have the option to join all existing user to the affiliates program.
      Kind Regards,
      Antonio B.

  39. Andy May 23, 2017 at 11:02 pm #

    Thanks Antonio.

    I have a few more follow-up questions:

    1. Automatic customer inclusion in affiliate program – when a new customer places an order, he is automatically made an affiliate and receives an automatically generated affiliate coupon code, which we will display on the order confirmation page.

    2. Checkout referral – for cases when a customer refers a friend without using a voucher code/link, we need an extra email input field on the WooCommerce checkout page for new customers to nominate if an affiliate referred them, which will automatically establish an affiliate relationship between the two (affiliateWP has this feature).

    Thanks again.

    • antonio May 24, 2017 at 10:34 am #

      Hi Andy,
      1.- With Affiliates Users, when the new user is created, he is automatically joined to the affiliates program.The coupon is not displayed on the confirmation page, but you could use the [affiliates_fields] shortcode to display this info on this page. Usually this information is displayed on the affiliate-area page.
      2.- You can use the Affiliates Woo Referrer plugin to add this extra field. But I really recommend using the coupons as it encourages users to make new purchases.
      Kind Regards,
      Antonio B.

  40. Jesse May 24, 2017 at 11:40 pm #

    Hi,

    We set up the plugin (at least we thought so), made an affiliate.

    We see traffic but the 3 test sales we did using the link did not track any sales. We tested running incognito and without.

    We’re stuck.

    Help.

    • antonio May 25, 2017 at 7:08 am #

      Hi Jesse,
      If you are testing with the same user who is the affiliate, please check that you have selected the ‘Allow auto-referrals’ option from Affiliates->Settings:Referrals. And please check this documentation page.
      If the problem persists, please use the forums for support questions.
      Kind Regards,
      Antonio B.

      • Jesse May 25, 2017 at 4:12 pm #

        Antonio,

        Tried to post on the forum but it says we have to have Premium Support. It shows I cannot post and nowhere does it say I have or can buy support. We’re stuck.

        • antonio May 26, 2017 at 8:25 am #

          Sorry, I assumed you were licensed for the Pro version.
          If you give us an url, we will try this.
          Kind Regards,
          Antonio B.

  41. jesse May 26, 2017 at 5:21 pm #

    Our site is SnapPower.com. What other URL do you need?

    • antonio May 29, 2017 at 6:26 am #

      Thanks Jesse,
      I would like the url to become an affiliate and to be able to try the plugin.
      Please also give me the versions of the plugin you are using (Affiliates Light/Pro/Enterprise, Woocommerce and Affiliates Woocommerce Integration, really I don’t know if you are using the normal version or the PRO version).
      Kind Regards,
      Antonio B.

      • jesse May 30, 2017 at 3:06 pm #

        antonio,

        We are using this plugin to track our FB ads more closely. We do not have a page where you can become an affiliate and try the plugin.

        Here is the version of affiliates pro: Version 2.18.1

        • antonio June 1, 2017 at 6:45 am #

          Thanks,
          Maybe facebook is filtering the affiliate’s param. Please open a topic on the forums for premium support indicating the problem, and the url that you are trying to share.
          Kind Regards,
          Antonio B.

      • Jesse May 30, 2017 at 3:43 pm #

        Hey Antonio,

        We are a pro user.

        • Jesse June 1, 2017 at 2:24 pm #

          Hi Antonio,

          We’re completely stuck and ready to move to another tool.

          We have emailed support and are getting nowhere. We just want to use your tool as indicated.

          All settings have been reviewed.

          We followed instructions and can’t get any test orders to work or track.

          Please help.

          • antonio June 2, 2017 at 5:55 am #

            Hi Jesse,
            Please send me dashboard admin access to antonio[at]itthinx[dot]com indicating this conversation, and I’ll have a look at your settings.
            Kind Regards,
            Antonio B.

  42. Kylie May 30, 2017 at 5:47 am #

    I have purchased the Affiliates Pro Plugin and would like to integrate it with WooCommerce. Do I also need to purchase Affiliates WooCommerce Integration for it to work?

    • antonio May 30, 2017 at 7:52 am #

      Hi Kylie,
      Woocommerce Integration Pro is included on Affiliates Pro. From Affiliates->Settings:Integrations you have available the Woocommerce Integration Pro. Remember that you need to install the Itthinx Updates plugin, and set the service key.
      Kind Regards,
      Antonio B.

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