Zero Amount in comissions

Hello

We have Affiliate Enterprise – with 5 level multi tier – 1 product (woocommerce).

5 level down affiliates
Aff 1 10% commission 0.10 in rates
Aff 2 10% commission 0.10 in rates
Aff 3 3% commission 0.03 in rates
Aff4 3% commissions 0.03 in rates
aff 5 2% commissions 0.02 in rates

When aff 3 buys a product – set in woocommerce – connected on RATES /objects accordingly. All above affiliates receives ZERO in commissions …

We believe we have set up all correct – we have tried on the staging server and production server (same error – zero commissions) ..

We have a couple of customized hooks for auto-completed orders connected to coinpayments – when hooks are commented away – same error.

Please advise or take a look at our setup – since we are 3 developers now spending hours and hours on troubleshooting and it is not working as intended.

We would like to have quick communication with one of your developers so we can troubleshoot fast .. been 4 working days now.

brgds

One Response to Zero Amount in comissions

  1. Eugen Bleck July 19, 2021 at 9:15 am #

    Hi Patrik,

    Good morning. I trust you are well and safe!

    Happy new week and thank you so much for reaching out and for asking your question.

    With regards to your inquiry, please email WP admin login credentials to the staging site here: eugen [at] itthinx [dot] com. This would enable me to take a closer look at your site and test it properly.

    I remain eager to help resolve this issue for you.

    STAY SAFE and I wish you a very peaceful and productive week.

    Best,
    Eugen.

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