Before you request support: Please read the documentation Search – many questions have already been answered, searching the site can give you immediate results. If you have not found an answer to your question, please post it in the appropriate section. Submitting a topic Be concise and precise: post one topic per single issue or […]
I have purchased the Affiliates Enterprise system in hopes to allow an affiliate to obtain 3 levels of commissions for products. I’m wondering if there is currently a way to move an affiliate automatically through commission tiers, based on how many products they have sold? I understand that through manual movement and coupon use, we […]
The option Store direct referrals is enabled. But when the url has no affiliate id. It’s no referral data has been created. Please check my setting and tell me how to do it. MY SETTING
My affiliates can provide customers with various discount coupons that are affiliate links to their account. I want to give them the maximum earned commission based on the base price I sell the product to them. This would mean I can’t set any flat RATE because the variation of the selling price could determine the […]
Hello, I’ve studied the Docs, the Aff Enterprise plugin and the Aff Users Extension, but I have still some questions. It is a membership website, I also use your free Groups plugin. 1. I want to add all new customers as an unpaid affiliate to show them ref-links in their account. I want to use […]
Hi, I got the Problem, that some sales are allocated to the direct sale, but the user has registered with affiliate x. How can this happen? Can I prevent this? I still can see the registration of user xyz via affiliate x and when he buys something, the sale was direct. The registration was 6 […]
Hey there, Is it possible to do the following? 1. display an affiliate ranking in the affiliate profile? 2. show ranking list for different ranks, depending on which rank you are logged in with? 3. With the “Automatic Affiliates” extension, all customers should automatically become affiliates. However in a rank without payment. Thus also customers […]
Hi the $59,00 off promo coupon for some reason did not apply on my order yesterday. Is there some way you can apply it to my purchase of Enerprise? Also I really need some support. Is there a way to email you or can you email me and be able to look at my back […]
How do I set up a formula based commission calculation? Just upgraded to enterprise. Fixed, percentage or formula based commissions Referral amounts can be flat rates, percentage of net sales amounts and based on custom formulas. These can be set in general and per affiliate.
Hi, When an affiliate gets a commission I would like him to get a notification which is possible right now. But can I add in the mail the name of product that got him the sale? Even if I can add the woocommerce ID of the product it would be good. Thanks, Chen
I have come to the conclusion that the plugin does not meet my expectations and therefore I would like to request a refund as I need to find an alternative plugin. How to contact support directly so I can provide my order number?
Dear Team, I want to translate the identifiers of the – form. I have set up the affiliates registration form in Settings->Registration in German language and now, whenever I use the – shortcode in translated pages, e.g. English, I get the German identifiers for “Username”, “Password”, “First Name”, “Family Name”, etc. Can you pls. give […]
I have an affiliate that wants to give a higher coupon percentage to his community as well as receive a higher commission than I usually give. Is there a way to do this?
Hi, How can I add a field to the affiliate tiers? For example, when my affiliates sign up they enter their phone number. And I want that in the page of [affiliate_tier] it will show their phone numbers as well. Is it possible? Thanks