Coupon code not providing referral commision

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We have started testing using 2 coupon codes as follows:

– test affiliate showing 2 coupon codes: http://awesomescreenshot.com/0265luq85f

– order using 1st coupon code 10% off: http://awesomescreenshot.com/0a45luqjb5 – 1st coupon code 5% referral commission successful and all email notifications to affiliate and admin ok: http://awesomescreenshot.com/0d15luqw32

– order using 2nd coupon code free shipping: http://awesomescreenshot.com/0405lur17c – 2nd code 5% referral commission NOT successful and NO email notifications to affiliate and admin : http://awesomescreenshot.com/0755lur6e7

Please advise!

7 Responses to Coupon code not providing referral commision

  1. Steve February 10, 2016 at 10:47 pm #

    Antonio, here are some other questions I need answered please:

    I set up the following email notifications and certain fields DO NOT populate:

    1 – a) http://awesomescreenshot.com/02d5mf16d9 – “Admin notification” b) “Admin notification” live results http://awesomescreenshot.com/0a25mf1gc8 > the fields indicated in red are NOT populating please advise?

    2) – a) http://awesomescreenshot.com/00e5mf1l7c – “Affiliate notification” b) “Affiliate notification” live results http://awesomescreenshot.com/06a5mf08ae > the fields indicated in red are NOT populating please advise

    3) all these email notifications are sent 2 times as shown in the affiliate notification above, please advise.

    • antonio February 12, 2016 at 9:03 am #

      Hi Steve,
      [site_login_url] token is not available on referral affiliate notification, please have a look at the notifications documentation page.
      Relating to {order_number}, this token is not available, you can use the ‘affiliates_notifications_tokens’ filter to add your custom tokens. This plugin can help you as reference to create your own.
      Kind Regards,
      Antonio B.

  2. Steve February 10, 2016 at 10:06 pm #

    Antonio that worked. You might want to be more clear on the instructions:… When adding multiple coupon codes in the “Coupons” attribute, A) the “Value” field should contain the exact coupon code names as created in WooCommerce and B) should be separated by a comma (,)without any spaces: Example: rollator free ambassador,cane 10 ambassador

    • antonio February 12, 2016 at 8:01 am #

      Perfect 😉

  3. Steve February 5, 2016 at 3:27 pm #

    Antonio we have updated as you indicated above but the problem is NOT solved,

    We are a very experienced eCommerce team an did further testing and as a result:

    http://awesomescreenshot.com/0185ly2hb8 – both coupons worked for A) the consumer and B) affiliate… but there are still problems as follows:

    – in the affiliate coupon attribute, when 2 coupon codes are entered and separated by a semi colon with a space after or not, as you suggested above – the 2 coupons worked for the consumer “BUT NOT” for the affiliate

    – when we entered only 1 coupon code at a time in the affiliate coupon attribute and tested, both consumer and affiliate worked

    Please advise solution, thanks.

    • antonio February 6, 2016 at 9:56 am #

      Hi Steve,
      I think the problem is that you are using semi colon, please use commas (,) to separate the coupons.
      Kind regards,
      Antonio B.

  4. antonio February 5, 2016 at 8:50 am #

    Hi Steve,
    in your affiliate attribute, it seems there is a space at the beginning of rollator free ambassador (after the semicolon). Please check this.
    Kind Regards,
    Antonio B.

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