Before you request support: Please read the documentation Search – many questions have already been answered, searching the site can give you immediate results. If you have not found an answer to your question, please post it in the appropriate section. Submitting a topic Be concise and precise: post one topic per single issue or […]
Hi, I am importing a text doc of users – the same way as always done (there are 5000 members successfully imported last time I used this function). I am not getting any errors, it recognises the column declaration, but still doesn’t import the users (I searched users to check). See below result: Column declaration […]
I just updated you Woocommerce Product search plugin to v. 2.12.3 and when I click on my category pages, none of my products show up. When I deactivate the plugin, all of my products do show up. Something is causing a major problem. Can you look into this and let me know what we can […]
Someone pointed out that they are unable to search our website by our SKU number even though I have the box checked in the settings. I have the Woocommerce Product Search plugin installed and activated. Can you provide any insight as to why this may be happening? Thanks, Dan
Hi Denitsa, I can not comment on https://www.itthinx.com/topic/sale-is-allocated-to-direct-but-the-registration-was-with-affiliate-x/comment-page-1/#comment-905519 so I do it here. “So, if I’m getting this right, you have a user, xyz, that is a referral to the user x. Then, under Affiliates > Referrals you can see that indeed the registration of xyz is attributed to x?” -> Yes I can. “Also, […]
I have the single site Pro on one site and in the process of installing the Pro version on more of my sites if I could upgrade from single site to 5 sites. How can I do that? thanks Mitch
Hi, I have the latest version of the affiliates pro and sales are not being recorded – this is a fairly urgent issue. hits are being recorded just fine but those sales arent… can you please assist, I have angry affiliates who think we are trying to rip them off.
We have an affiliate that wants more people in his company notified of leads and being emailed. A referral has been credited to you on XYZ. How do I add more emails to an affiliate so they can be notified?
Can your software integrate with my mobile app registration?
I have the Product Filter – Attribute widget setup for my shop/category pages so that my customer can sort and search for the product they are looking for easier. I was wondering, is there a way to sort the attribute filter widget alphabetically? Right now they are randomly listed. Thanks
Hello, I went to the new rates page and added an affiliate there with a new referral amount and then went back to the Manage Affiliates page and it was showing something different. Shouldn’t these pages be the same? I’m very confused on how this is to work. Also I know with the referral rate […]
Hi George, I made a new product and marked it at 10% commission. (I am still using product based commission) I made it a virtual product so that there would be no shipping fees included, and it did not track. If I change it to a physical product it tracks properly. Thanks JOdie
Good Day, I have set up the Affiliates Pro according the documentation. I can see referals being listed. I have even done a few test transactions, but my totals are not automatically allocated. Any help please
I did not received download after payment Please advise or cancel