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File Import no errors, but no import either?

Hi, I am importing a text doc of users – the same way as always done (there are 5000 members successfully imported last time I used this function). I am not getting any errors, it recognises the column declaration, but still doesn’t import the users (I searched users to check). See below result: Column declaration […]

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Update Prevents Products from displaying on category pages.

I just updated you Woocommerce Product search plugin to v. 2.12.3 and when I click on my category pages, none of my products show up. When I deactivate the plugin, all of my products do show up. Something is causing a major problem. Can you look into this and let me know what we can […]

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No Search Results By SKU

Someone pointed out that they are unable to search our website by our SKU number even though I have the box checked in the settings. I have the Woocommerce Product Search plugin installed and activated. Can you provide any insight as to why this may be happening? Thanks, Dan

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Sale is allocated to direct, but the registration was with affiliate x

Hi Denitsa, I can not comment on https://www.itthinx.com/topic/sale-is-allocated-to-direct-but-the-registration-was-with-affiliate-x/comment-page-1/#comment-905519 so I do it here. “So, if I’m getting this right, you have a user, xyz, that is a referral to the user x. Then, under Affiliates > Referrals you can see that indeed the registration of xyz is attributed to x?” -> Yes I can. “Also, […]

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upgrade single site to 5 sites

I have the single site Pro on one site and in the process of installing the Pro version on more of my sites if I could upgrade from single site to 5 sites. How can I do that? thanks Mitch

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Virtual product not tracking

Hi George, I made a new product and marked it at 10% commission. (I am still using product based commission) I made it a virtual product so that there would be no shipping fees included, and it did not track. If I change it to a physical product it tracks properly. Thanks JOdie

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Totals are not allocated

Good Day, I have set up the Affiliates Pro according the documentation. I can see referals being listed. I have even done a few test transactions, but my totals are not automatically allocated. Any help please

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WP Super Cache

I bought the Premium version of WP Super Cache… but i don’t see.. http://docs.itthinx.com/document/affiliates-pro/troubleshooting/wp-super-cache/ I don’t see that setting??

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