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Guidelines & Rules

Before you request support: Please read the documentation Search – many questions have already been answered, searching the site can give you immediate results. If you have not found an answer to your question, please post it in the appropriate section. Submitting a topic Be concise and precise: post one topic per single issue or […]

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Referrals getting attributed to ‘Direct’

We are using the Affiliates Pro on our portal Recently we have migrated the portal on a new server. After migration, referrals are being attributed to ‘Direct’. The date of migration is 5.1.2020. Refer these screenshots for more details: 1. 2. What can be the reason that is causing this?

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Monthly Commission

Hi, may I know does your plugin supports the following requirement? 1) Affiliate will earn 8% commission with certain accumulated amount, let’s say below $5k sales on monthly basis. 2) Affiliate will earn 10% commission with accumulated $5k and above sales on monthly basis. I would like to make the commission based on the accumulated […]

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File Import no errors, but no import either?

Hi, I am importing a text doc of users – the same way as always done (there are 5000 members successfully imported last time I used this function). I am not getting any errors, it recognises the column declaration, but still doesn’t import the users (I searched users to check). See below result: Column declaration […]

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Update Prevents Products from displaying on category pages.

I just updated you Woocommerce Product search plugin to v. 2.12.3 and when I click on my category pages, none of my products show up. When I deactivate the plugin, all of my products do show up. Something is causing a major problem. Can you look into this and let me know what we can […]

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No Search Results By SKU

Someone pointed out that they are unable to search our website by our SKU number even though I have the box checked in the settings. I have the Woocommerce Product Search plugin installed and activated. Can you provide any insight as to why this may be happening? Thanks, Dan

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Sale is allocated to direct, but the registration was with affiliate x

Hi Denitsa, I can not comment on so I do it here. “So, if I’m getting this right, you have a user, xyz, that is a referral to the user x. Then, under Affiliates > Referrals you can see that indeed the registration of xyz is attributed to x?” -> Yes I can. “Also, […]

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upgrade single site to 5 sites

I have the single site Pro on one site and in the process of installing the Pro version on more of my sites if I could upgrade from single site to 5 sites. How can I do that? thanks Mitch

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