Affiliates dissapering

We run affiliates enterprise with Permanent usernames in a 25 level tiered structure.
When our affiliates looks in their Organisation overview – affiliates are vanishing / dissapering from their tiers.

We have set up so only the amount per tier is showed like
Level 1 – 25 affiliates
Level 2 – 17 affiliates and so on ..

However – from time to time – suddenly level 2 can be 8 affiliates and level can be 18 affiliates – people tend to disappear .. but if we look in Db everybody is there ..

Any advice on how to troubleshoot this ? ..


2 Responses to Affiliates dissapering

  1. jzntech February 21, 2022 at 7:09 pm #

    Hiya Eugen –

    Thanks for your advice .. ill set up a wp account for you so you can check it out .. will email you..


  2. Eugen Bleck February 21, 2022 at 6:33 pm #

    Hi Patrik,

    Good afternoon. I trust you are well and safe! Thank you so much for reaching out and for asking your question.

    Indeed this is a strange case. I’d suggest you enable WP debugging. This is so as the log would most likely have some information that could point towards the cause of the issue.

    Furthermore, it would be great to revisit the plugins you have installed and be certain you have just those that are super necessary. Since some plugins out there cause more harm than good.

    Here’s what to do in order to enable WP Debugging.

    Edit your wp-config.php file and do the following:
    Replace this line: 

    define( ‘WP_DEBUG’, false );

    with these lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    All log messages will be stored in wp-content/debug.log file.

    Furthermore, please if you can share access to the site, I would love to take a closer look at the site. Please send admin credentials to: eugen [at] itthinx [dot] com

    I remain eager to help you resolve this issue. Please keep me posted.

    STAY SAFE and I wish you a great day ahead.
    Warm regards,

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