Hello,
For some reason, coupon codes are giving referrals based on the base price of a product, not the discounted price after applying the coupon.
Example: On a $100 base product with a 20% coupon code and a 10% referral rate, the referral given to the affiliate is $10 (10% of $100) and not $8 (10% of the net $80 price)
Previously this was not the case. Am I doing something wrong here, or has something changed?
I am using WooCommerce and Affiliates Enterprise.
Thank you for any guidance/suggestions.
Hi Todd,
Do you have the discount applied before or after tax?
If the discount is applied after tax, WooCommerce will show a sales tax applied to the total and then calculate the discount based on the item total plus tax. But if the discount is applied before tax, WooCommerce will show a lower amount in the sales tax field of the order and the assumed net order amount will be different.
Example: Let’s assume an order with one item at $100, a 10% sales tax, 25% commission and a 20% discount.
1) Discount applied after tax: On the order, this will show a $10 Sales Tax, an Order Discount of $22 and an Order Total of $88. The referral will be based on $88 – $10 = $78 granting $19.50 commission.
2) Discount applied before tax: In this case the order will show $8 in Sales Tax, the product at a discounted $80 (on which the $8 sales tax is based). It will show an Order Total of $88 and the referral is based on $88 – $8 = $80 which results in $20 commission.
Let me know if that helps please, I will need more details on how your tax and discounts are set up in order to help explain your particular case.