Downloading a Large File

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I have not checked other browsers, but when i download a protected file (, Firefox states that there is unknown time left.

It appears that the file size attribute is not provided to the browser, when coming from Groups.

3 Responses to Downloading a Large File

  1. Eugen Bleck February 8, 2021 at 7:40 pm #

    Hi Rodd,

    Happy new year! I trust you are well and safe!

    Thank you so much for choosing and using Groups and Groups Import Export.

    Not sure I totally understand your request, however, please could you share a screen recording of the issue?

    I would advise you to test your internet connectivity and try downloading the file one more time. If the issue persists please let me know.

    I remain eager to help resolve this issue for you!
    Kind regards,

    • Rodd Kennedy February 8, 2021 at 7:57 pm #

      It only happens with Group Files. Other downloads where I hyperlink to the file work fine.

      Here is my shortcode: [groups_file_link file_id="1"]


      Without Group Files (direct link), it will say “10 seconds remaining. 20MB of 115MB.”

      • Eugen Bleck February 10, 2021 at 5:02 am #

        Hi Rodd,

        Thank you for the feedback! However, I have tried to replicate this scenario and all is good. Please could you email me login credentials to the site so I can take a closer look? Here’s my email: eugen [at] itthinx [dot] com.

        I remain eager to help resolve this issue for you.

        STAY SAFE and be awesome!
        Kind regards,

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