Permanent assignment is lost – affiliates permanent – woocommerce coupon exclusions

Dear Team!

We have been using the “Affiliates Permanent” plugin for a long time. Now some customers have entered a second voucher code from another affiliate partner – but this should be prevented. We have also used the “WooCommerce Coupon Exclusions” plugin so that certain voucher combinations cannot be entered.
Now it turns out that if a customer (A) is permanently deposited with an affiliate partner (A) enters a voucher from another affiliate partner (B), the permanent deposit of the customer (A) with affiliate partner (A) is lost and is lost to him Affilate partner (B) assigned – that shouldn’t be.

If a coupon (265427) is entered in the Remove coupons field in the “WooCommerce Coupon Exclusions” plugin, the coupon (265427) can still be entered in the shopping basket and will not be deleted.

How do we manage that a customer (A) who is permanently assigned to an affiliate partner (A) can no longer be automatically assigned to another affiliate partner.
It should also not be possible to prevent certain combinations of vouchers.

With the ask for support

Einstellungen im Affiliates Permanent
(yes) Apply the normal affiliate routine for guests.
(yes) Assign new users to the referring affiliate.
(yes) Assign new customers to the referring affiliate. WooCommerce is required for this option.
(yes) Assign users to the referring affiliate upon first referral. The assignment will be made if no accepted or closed referrals are on record for the user yet.
Affiliates WooCommerce Integration von itthinx – 3.5.0
WooCommerce Coupon Exclusions von itthinx – 1.4.0
Affiliates Permanent von itthinx – 1.3.0
Affiliates Enterprise von itthinx – 4.9.0
WooCommerce von Automattic – 5.4.1
WooCommerce Extended Coupon Features PRO von Soft79 – 3.2.7
WordPress 5.7.2

4 Responses to Permanent assignment is lost – affiliates permanent – woocommerce coupon exclusions

  1. Eugen Bleck June 17, 2021 at 2:09 pm #

    Hi Walter,

    Thank you for exercising patience whilst I looked into this.

    When customer A get’s assigned to affiliate A, if customer A uses a coupon(Voucher) from affiliate B, customer A isn’t automatically assigned to affiliate B. However, because the voucher used was from Affiliate B, affiliate B would get the referral for that sale.

    When next customer A buys something without using the voucher(coupon) of affiliate B, affiliate A would be the referral. Hence customer A is still assigned to affiliate A.


    • ProEnergetic June 17, 2021 at 7:37 pm #

      Hi Eugen!
      Thanks for the answer!
      How can we set it up so that customer A, who is assigned to affiliate partner A, cannot use the voucher from affiliate partner B.


      • Eugen Bleck June 21, 2021 at 10:59 pm #

        Hi Walter,

        Happy new week and thank you for the update.

        Please allow me get back to you on this.

        STAY SAFE and I wish you a very productive week ahead!


  2. Eugen Bleck June 17, 2021 at 10:31 am #

    Hi Walter,

    Good morning and I trust you are well and safe!

    Thank you so much for choosing and using our Affiliates system for all these years. We are very glad to have you as our valued customer.

    Please allow me to apologize for the delayed response to your inquiry. Please forgive me!

    With respect to your inquiry, I am currently looking into the request. Please allow me some time to come back to you with feedback.

    I remain eager to help find a way forward for you.

    STAY SAFE and I wish you a very productive day ahead!

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