Several issue with my custom Affiliate Add on

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Hello Team
I write here because i would need some assistance.
so, to recap, this message is following this topic

Affiliate pro question

I can’t answer more there so i continue here.

So the addon is created and i guess is working ( i can’t really see if it is) and the issue is that my affiliate can’t see anything ( they can’t track neither see their orders)
I want indeed our affiliate to be payed at the end of each month but i would like them to see their results in real time.
my affiliate can’t plan anything if they see their statistics 1 month after.

Is there any way my affiliate can track their referral In real Time while being paid at the end of the month?
if not, what system can we implement for my affiliates to see their result in real time?

On my side, I can’t even see my affiliate referrals:
One of my affiliates bought trough his own link and neither him or us can see it on our tracking.
For him you said it was normal, but I should be able to see it on my side.

Also i saw from google analytic that someone else bought after going through this same affiliate link, i don’t see that anywhere on my side,
Where am i suppose to see it ? and why don’t i see it? (neither my affiliate)

also, about my addon, to clarify the installation

– To use this addon please upload and activate the addon => done

then add a new rate of type formula with the value: c * s => i created and only typed ” c * s ” and created the formula
the formula appeared in the list, but i didn’t selected it or anything.

Then set WooCommerce as the integration => where? how? on the integration the Woocomerce is already “apply” and only “Woocomerce light” is not apply. What should i do?

Thank for your time and consideration

21 Responses to Several issue with my custom Affiliate Add on

  1. George March 20, 2020 at 10:46 pm #

    You’re welcome Lucas.


  2. George March 16, 2020 at 11:20 am #

    Hi Lucas,

    Affiliates plugin can record referrals on sales only if Affiliates WooCommerce integration is installed and activated, that’s why you can’t see any of the previous referrals.

    Regarding my test order you can of course delete it.

    Kind regards,

    • Lucas pisaroni March 16, 2020 at 6:19 pm #

      Perfect, thank you for everything
      I will come back to you if I have more questions ๐Ÿ™‚

      take care and thank you again

  3. George March 13, 2020 at 1:50 pm #

    hi Lucas,

    Thanks I’ve managed to login and test the addon for the referred order #9960 and the referral has been properly calculated at 1.19 which is 3.5% of the total 34.

    The reason why you didn’t see any referrals was that you were missing the Affiliates WooCommerce integration which I have installed for you. This one and all the other integrations available can be installed through Affiliates > Settings under Integrations tab once you install Itthinx Updates plugin and enter your license key. Apart from the integrations Itthinx Updates gives you access to updates for all your plugins bought at for as long as your license is valid.

    Kind regards,

    • Lucas pisaroni March 13, 2020 at 6:58 pm #

      Great! thank you George ! (and Eugene too)

      I guess the referrals are visible for only what is now and future sells. I cant see the past referrals that i have been not seeing before?
      I see yours but not the past one.

      thank you again

    • Lucas pisaroni March 13, 2020 at 7:03 pm #

      Also, what do we do with your order? cancel? or you want some CBD? ๐Ÿ™‚

  4. George March 13, 2020 at 11:07 am #

    Hi Lucas,

    I received your email, but the username and pass are cropped, please send them again to the same address in plain text.

    Kind regards,

    • Lucas pisaroni March 13, 2020 at 11:28 am #


      I just copy past the password to an email and sent it yto you ate george at itthinx . com

      thank you

  5. George March 12, 2020 at 10:04 am #

    Hey Lucas,

    Thanks but I haven’t received anything yet on my inbox, can you please check this?


    • Lucas pisaroni March 12, 2020 at 12:58 pm #

      Hello George,
      this is weird, we shared it to you.

      Can you check your spams?

      Also, if it is not there, i will share the info with you here**
      (i sent you an invitation)

      Tell me if it is good now

      Thank you

      **edit removed link for security reasons

  6. George March 11, 2020 at 9:21 am #

    Hey Lucas,

    Yes the rate is correct, can I have a look at your Dashboard please? You may send us temp admin credentials to george at itthinx dot com.
    FYI, if necessary I will reinstall the custom addon on your site.


    • Lucas pisaroni March 11, 2020 at 5:44 pm #

      Hello George

      Thank you for your concern

      We granted you access to our dashboard.

      Thank you


  7. George March 10, 2020 at 2:56 pm #

    Hey Lucas,

    Thanks for your cooperation so far.
    I’ve updated the addon and have sent you a copy to the email address you’re using here on the site.
    FYI, you should deactivate/delete your installed version and install the new one found in the email. The commission amount should be a formula with the format c*s and the commission rate will be calculated based on the affiliate’s last month performance, so it will sum up the total commissions of accepted referrals for the previous month. Also, there is an inconsistency for the limits mentioned
    0- 28$; 3.50%
    29- 50$; 7%
    51-120$: 10.50%
    121-250$; 14%
    251-500$; 17.50%
    501-1000$; 21%
    2000 – infinity; 25%
    because if the total is ie 1001, it will fail, so the last limit has been omitted on purpose.

    I chose the previous month because it is more meaningful IMO to count the performance that way but if you like to make the checks for the current month, feel free to modify the source code for the addon. The same applies for the rates, you are welcome to modify and use it as you like.

    Regarding the screenshot I have no permission to see it, if you like to please share it publicly using a free image hosting service.

    Kind regards,

    • Lucas pisaroni March 10, 2020 at 5:08 pm #

      Hello George!

      Thank you for your fast and hard work.

      Let me ask you several questions:
      – Will my affiliate will able to see their performance in real-time? Or will they have to wait the next month?
      they are paid based on the previous month’s performance and that is very good, but can they track them? and can we?

      – Practical question, when you say “you should deactivate/delete your installed version ” i look on Affiliate => setting => integration and there i see “WooCommerce” . is it this one i have to remove? the previous one didn’t have a specific name. I hardly see if I instaled it or not…

      – I edited the link, it should work, sorry :
      It is ca copy of my Affiliates & Referrals page, we see 2 screenshots : 2 people made 100% sells through their link and it show 0

      Thank you for your time and help

      Lucas P

      • Lucas pisaroni March 10, 2020 at 5:21 pm #

        Okay, i understood how to install and remove the previous one ๐Ÿ™‚

      • Lucas pisaroni March 10, 2020 at 5:30 pm #

        Hello again,

        just want to clarify, the sentence “2 people made 100% sells”, the 100% means ” i am 100% sure ^^”
        1 made 2 sells including him ( i didn’t see the 2nd one but google analityc showed it to me), the other 1 sold and I verified it.

        thank you

    • Lucas pisaroni March 10, 2020 at 5:25 pm #

      Hello again George

      I also added another image here
      To ask you if i was setting the rates correctly

      thank you

  8. George March 6, 2020 at 8:52 pm #

    Hi Lucas,

    You’re welcome – I will take all the necessary info from Eugen but if additional info is required I’ll use this topic.
    FYI, support for plugins bought on is provided only through this forum at the moment.

    Kind regards,

    • Lucas pisaroni March 6, 2020 at 9:09 pm #

      Hello George,
      Hope you are doing good
      I think with Eugene feedback and “opening text” (1st post) are enough information ๐Ÿ™‚

      I have another question regarding the affiliate referrals:
      when i go on the Affiliates & Referrals scection
      i see this

      so as you can see, i have an affiliate with lot of hits and 1 know he made sells from his link and it still show 0 referrals
      same with another one.

      Thank you for your help

  9. Lucas pisaroni March 6, 2020 at 9:42 am #

    Hello George ๐Ÿ™‚
    Thank you for your answer, i hope you are doing great!

    Do you want me to share the email i sent to Eugen? Or you have all informations?
    Thank you for your time and help tho ๐Ÿ™‚

    Regarding referrals, i have done what you did and nothing is showing ( and we got sells from affiliate for sure)

    here is a link with a screen shot ( 1 st is from all affiliate, and 2nd is from an affiliate that sold for sure)

    My affiliate see some graph but no actual referals neither

    thank for you help on the addon and on the referals.

    Take care and i remind free for more informations

    If you want we can schedule a call?

    Thanks again

  10. George March 4, 2020 at 10:39 pm #

    Hi Lucas,

    FYI, your previous topic has been marked as Resolved and therefore you cannot add any replies, but we can continue the discussion here.

    I have discussed this situation with Eugen and I’m aware of the custom addon he provided for this topic. Let me have another look and check the addon status and functionality and then reply back to you.

    Regarding referrals, once a new referral is recorded you should be able to see the data under Affiliates > Referrals. Your affiliates on the other hand would be able to see their performance in the Affiliate Area page or Affiliates Dashboard, depending on your setup. Whether you choose to pay your affiliates to the end of the month depends on you totally, the affiliates might see their referrals during the month but the final decision whether to keep a referral or rejected is up to you – the admin – and can be done through Affiliates > Referrals, if you edit the desired referral record and set the status to Rejected.

    Once I have an update with the addon I’ll let you know.

    Kind regards,

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