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All email notifications being sent twice

By fcmlmt on September 23, 2013 in

Hi there,

We have Affiliates Enterprise and woo commerce integration. Currently, everytime an affiliate register on the site or gets credit for a referral, site admin will get 2 identical emails.

How can we fix that so we can only ONE email notificatio?

Thanks

Would using Woocommerce allow tiered payout to still work?

do I need any integration plug with Affiliates Pro with WooCommerce

14 Responses to All email notifications being sent twice

ksalter47 January 14, 2014 at 6:36 pm #

Yes, setting the default referral status to PENDING (under Affiliates > Options) instead of ACCEPTED fixed the problem. Now I only receive one notification email per sale.
ksalter47 January 11, 2014 at 4:58 pm #

Thanks my default setting was set to accepted I changed it to pending. I’ll let you know if that fixes it.
ksalter47 January 11, 2014 at 12:49 am #

we have to get to the bottom of this problem. My long time JV partners are losing trust in me because of this issue.
- kento January 11, 2014 at 4:50 pm #
  
  What’s your default referral status? You should set it to pending (under Affiliates > Options) and the notification option should be enabled for accepted referrals only (under Affiliates > Notifications).
  
  If these are set as indicated, then you have a conflict or your emails get duplicated by other means.
ksalter47 January 9, 2014 at 8:36 am #

Did that too still same issue. Could you give me a list of all possible settings that could be causing this inside affiliates pro?
ksalter47 January 8, 2014 at 10:27 am #

I already checked that setting and only one is selected. The admin and the affiliate both are getting double emails per sale.
- antonio January 9, 2014 at 7:24 am #
  
  Hi,
  That should not happen, maybe there is some conflict with another plugin.
  Try disabling all other plugins, them activate one by one to find the conflict.
  cheers
ksalter47 January 8, 2014 at 8:34 am #

I’m also getting two identical emails and so are my affiliates for every sale.
- antonio January 8, 2014 at 10:20 am #
  
  Hi,
  maybe when the referral is pending and when is accepted, please select only one state on Affiliates->Notifications.
  cheers
Raymond September 23, 2013 at 1:17 pm #

Hi,

For us, there are no email notifications at all.

How do we enable it?
- antonio September 23, 2013 at 5:54 pm #
  
  Hi,
  you can enable notifications in Affiliates->Notifications
  - Raymond September 23, 2013 at 6:41 pm #
    
    did that, however as observed, it sends only to admin and not to the registrant (new affiliate)
    - antonio September 24, 2013 at 6:54 am #
      
      New affiliate receives the wordpress email registration.
      If you want that affiliate receives an email when a referral is created, you can enable it in Affiliates->Notifications.
antonio September 23, 2013 at 7:35 am #

Hi,
That should not happen, maybe there is some conflict with another plugin.
Try disabling all other plugins, them activate one by one to find the conflict.
cheers

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All email notifications being sent twice

14 Responses to All email notifications being sent twice

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