Can’t add new affiliates

I have Affiliates Pro but can’t add new affiliates — it comes back with an error message saying no such user — and if I try to register an affiliate from the affiliate page, it only sees “me” and won’t allow me to add a new user. If I try to fill in new info into the form, it comes back “suspected bot” and doesn’t accept it. This is for a client with a new affiliate program and has become critically important that I be able to add their new affiliates. Help???

3 Responses to Can’t add new affiliates

  1. Denitsa January 22, 2019 at 1:56 pm #

    Awesome, I was thinking about a conflicting plugin here, that’s why I wanted to take a look at the install.
    Anyhow, I’m glad it’s resolved for now, should you ever have a problem of the sorts again, email us and we’ll see what we can do about it.

  2. ardenbrink January 21, 2019 at 3:45 pm #

    Thanks for the reply. Actually, I continued this weekend to search for an answer and found someone on the WordPress support forum (for the Affiliates Pro plug-in) that had had the same problem, and someone had replied that it was likely a conflict with another plug-in and that Mojo Marketplace was a particular problem.

    I checked and sure enough, although we don’t *use* Mojo Marketplace, it had been installed and activated by default and deleting it solved the problem!


  3. Denitsa January 21, 2019 at 1:30 pm #

    Sorry to hear about your troubles 🙁
    I think it’s best if I could take a look at the install, could you grant temporary admin access and send the credentials to our email help [at] itthinx [dot] com? It’d be even better if you have a staging copy of the website where I could do an in-depth test of the issue.
    Looking forward to receiving your email!

We use cookies to optimize your experience on our site and assume you're OK with that if you stay.
OK, hide this message.

Affiliates · Contact · Jobs · Terms & Conditions · Privacy Policy · Documentation · Downloads · Useful Plugins · My Account