Comission didn’t register?

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Hi one of my affiliates referrlas just had nothing in the amount box despite it being a valid purchase etc.

Why hasn’t it registered the amount from the transaction? All the rates are set.

Well actual I had the rate set to the parent category, is that why? It was a sub category purchase.

I have an image but can’t see how to post it. I have the pro version.

3 Responses to Comission didn’t register?

  1. Jade Deverill November 27, 2020 at 10:57 pm #

    Hi do you have an update?

    • Eugen Bleck December 7, 2020 at 8:56 am #

      Hi Jade,

      Happy new month!

      I trust you are well and safe! Thank you so much for being patient.

      First off, I must apologize for the delayed response to your inquiry. Please forgive me!

      Currently, we’re not applying referrals to the categories unless the products are directly assigned in that category. But it’s very true this feature is something we would love to consider for a feature update for Affiliates. Thanks for identifying this.

      I wish you a very fine day and a productive week ahead.
      STAY SAFE and be awesome!
      Kind regards,

  2. Eugen Bleck November 25, 2020 at 10:03 am #

    Hi Jade,

    I trust you are well and safe!

    Thank you so much for choosing and using being Affiliates Pro. It brings us such great joy to know you are using our plugin.

    Please allow me to get back to you on your request in a bit. I have raised this topic to the dev team and would keep you updated.

    I remain available if you have any other inquiries at the moment.

    STAY SAFE and I wish you a very fine and productive day ahead.
    Be awesome!
    Kindest regards,

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