Commissions are showing as 0 but rates are set

I have created the affiliate commission rates. We did a test sale, it showed the affiliate but it showed the commission rate as 0 and I’m not sure why. The order is completed. Do I need to add woo commerce integration under rates?

Also we are using the Woo Commerce Integration with PayPal through them, do I also need to download the PayPal Integration with Affiliates Enterprise and set it up again?

Help!

Please CC: Christine@automatedbychristine.com when this gets answered 馃檪 THANK YOU!!!

One Response to Commissions are showing as 0 but rates are set

  1. George July 13, 2018 at 7:36 am #

    Hi Christine,

    If you have set a general rate on your system and the system grants a 0 commission then this is not normal and I think it’s better for me to have a look at your setup. You can send me temp admin access to george@itthinx.com.

    Kind regards,
    George

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