Commissions not calculated

Dear Team,

thank you very much for your professional help so far. Especially to George and Eugen. 🙂

Now I have again a very important and urgent issue. We are currently setting up a big Network-Business and had more than 1.000 registrations within one week.

Therefore we need to payout commissions on 31st of May (one week from now), but the system doesn’t calculate the rates. We just get “0” commission in 90% of all cases.

As we have got more than 50 different rates, it is very difficult to explain and show this issue in this forum post. Maybe we can solve this together in a private call (which we will pay, of course) and then I will post the solution here in the forum, so that the whole community also profits from our findings.

Please lend us a helping hand here, the future of our young business really depends on it.

Thank you very much in advance,

8 Responses to Commissions not calculated

  1. steve sexton June 1, 2020 at 6:00 pm #

    Sorry to jump on this topic but we also have the same issue
    Can I email you as well Eugene ?

    • Eugen Bleck June 1, 2020 at 7:12 pm #

      Hi Steve,

      By all means please go ahead. But please it would be great if you created a topic as well so I can best keep track of your topic.

      Kindest regards,

  2. Eugen Bleck May 28, 2020 at 2:46 pm #

    Hi Martin,

    I trust you are doing great.

    Please create a temporal admin account on the site and email it to me here: eugen [at] itthinx [dot] com.

    I look forward to helping you resolve this issue.

    Warm regards,

    • Martin Bohnhorst May 28, 2020 at 9:07 pm #

      Hi Eugen,

      thank you very much for your efforts so far, but in the meantime we found another solution for these problem, so this issue is no issue anymore.

      So we can close this ticket.

      Nevertheless, thank you for your true engagement in our case.


      • Eugen Bleck May 29, 2020 at 10:39 am #

        Hi Martin,

        I am glad to hear you found a way around it.

        Best wishes and a happy weekend to you.

        Warm regards,

  3. Martin Bohnhorst May 25, 2020 at 10:01 pm #

    Hi Eugen,

    thanks a lot.

    I just wrote you an email.


  4. Eugen Bleck May 25, 2020 at 2:46 pm #

    Hi Martin,

    I am glad to hear business is picking up at lighting speeds. I trust you are well and safe.

    Thanks for the kind words. Please I would need the following so we can best look into the issue;
    * Temporal admin access, to both, live and staging.
    * Enable WP debugging.

    Please email the logins to eugen [at] itthinx [dot] com.

    If you are not familiar with WP debugging here’s what to do:

    Edit your wp-config.php file and replace the following line:
    define(‘WP_DEBUG’, false);
    with these lines:

    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_LOG’, true);
    define(‘WP_DEBUG_DISPLAY’, false);

    A new debug.log file would be created in your wp-content folder.

    While waiting for your feedback, I look forward to helping fix the issue.
    Warm regards,

    • Martin Bohnhorst May 27, 2020 at 11:13 am #

      Dear Eugen,

      did my email reach you? Because the time is getting close and we need to do a commission payout soon, so we urgently need your help upon the non-working rates.

      Please let me know, how will proceed.

      Thank you very much in advance.

      All the best,

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