Referrals and Earnings not showing up

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I have installed the plugin and set up 2 affiliate accounts to place a couple of test orders using PayPal in sandbox mode.

I don’t see any Referrals or Earnings on the Overview page in the affiliate account or even the WordPress dashboard.

I have added a Rate and selected “Woocommerce” as the integration.
I am using the affiliate URL to make the purchase.

3 Responses to Referrals and Earnings not showing up

  1. Edk January 24, 2022 at 4:42 pm #

    Hi Eugen,
    I hope you and yours are doing well.

    Yes, all the orders are marked as complete.
    I will send you access shortly.


    • Eugen Bleck January 25, 2022 at 6:54 am #

      Hi Ed,

      Good morning. Thank you for the prompt response and for sharing the login details.


  2. Eugen Bleck January 24, 2022 at 11:10 am #

    Greetings Edward,

    Good morning and happy new week!

    I trust you are well and safe! Thank you so much for reaching out and for asking your question.

    With regards, to your inquiry, please could you verify the order status from WooCommmerce > Orders. The affiliate is usually credited when the order status is; Processing or Completed. Hence, you might need to edit the order and set the status of the order to Completed.

    If this is the case for the order you made from the referral link. Please send admin access credentials of the site to eugen [at] itthinx [dot] com, so I can take a closer look at the issue for you.

    I remain eager to help resolve this issue for you.

    STAY SAFE and I wish you a very fine and productive day ahead!

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