Wrong Assignment – Tiers

I’ve purchased Affiliates Enterprise – Affiliate Coupons & Affiliate Permanent.
I have set up a tiers system with 2 levels.
I did several tests with different settings, but I could not handle one basic error, which is the following:

Using an Affiliate Coupon for Affiliate A

I did a test purchase, the commissions on the first purchase was distributed correctly
Referring affilate (A) got 10% – OK
Affiliate Tier 1 (B) got 6% – OK
Affiliate Tier 2 (C) got 4% – OK

On the second purchase the referring affiliate got nothing, the 10% went to Affiliate B (tier 1 above) and following Tier 1 6% went to Affiliate C (tier 2 above) and 4% went to Affiliate D.
Checking further I found that under the WordPress Users Tab the New Costumer above (that originally used the Affiliate A coupon) was assigned to Affiliate B (tier 1) and not to his referring affiliate (Affiliate A above).

So the problem is with the original assignment of the Affiliate Permanet, as the plugin assigns it to the one level up to the referring affiliate.
Hope I’ve explained it clearly.
What do I have to change in the settings to correct this?

4 Responses to Wrong Assignment – Tiers

  1. Fabio Bravi June 4, 2019 at 12:38 pm #

    Hi Denitsa,
    I did that already. Out of the 4 options I have checked #1, 3 and 4, #2 is unchecked.
    What I see after further testing (after I sent the ticket) is that the problem exists only if I use the Affiliate Coupon. If I use the Affiliate link it works.
    So the problem is with using the Affiliate Coupon.
    How can I fix that?
    If you need the login details I sent it earlier to antonio[at] itthinx [dot] com Re: Affiliates Enterprise – Tiers Commissions not working
    Let me know if you need it sent to you.

    • Denitsa June 4, 2019 at 1:55 pm #

      Hey there,
      That certainly sounds wrong and I would like to take a look at the install myself indeed. Would you re-send the credentials to help [at] itthinx [dot com instead? I will let you know as I soon as I receive them.

      • Fabio Bravi June 4, 2019 at 2:28 pm #

        Hi Denitsa,
        Sent login details as requested.

  2. Denitsa June 3, 2019 at 6:13 pm #

    Thank you for the detailed explanation!
    In order for Affiliates Permanent to work correctly with WooCommerce coupons, under Plugins > Affiliates Permanent, if you have the option Assign new customers to the referring affiliate enabled, you should disable Assign new users to the referring affiliate.
    Hope this makes sense, here you can view a brief documentation for the Affiliates Permanent plugin, the last section mentions that specific scenario -> http://docs.itthinx.com/document/affiliates-permanent/
    Let me know if this fixes the issue for you!

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