Affiliates by username don’t work

I’ve purchased the Affiliates by Username. Before I install the plugin, the affiliate and referral is working fine. However, after I’ve install and activate the plugin, the referral doesn’t show in the Referrals page. All of them is showing Direct affiliate.

I want to use this affiliate and referral for two things:
– when another sign up as referral
– when someone purchase product from WooCommerce.

Here’s the screenshot.

Please help. Thanks.

2 Responses to Affiliates by username don’t work

  1. kento February 4, 2015 at 5:23 pm #


    Thanks for the access, I’ve tested it and it’s working correctly:

    1. Created a new user “test”
    2. Created an affiliate “Test Affiliate” related to the “test” user
    3. Accessed the affiliate area with user “test” in another browser and checked the affiliate link is correct. It is correct.
    4. Visited the affiliate link from #3 in another third browser and placed an order (new “Test Customer” with new user account).

    The referral appears correctly under Affiliates > Referrals, it also shows up in the affiliate area for the “Test Affiliate”.


  2. kento February 2, 2015 at 6:09 pm #

    Hi Adlan,

    Can you please show us the shortcode that you’re using and describe the steps you have taken to test it? If you can grant admin access to the site we can also do a quick test. For admin access please send the credentials to support at itthinx dot com and make sure to include a link to this topic so we can relate it to your question.


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