Error: There was a problem processing your registration

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We have Affiliate Pro installed on our site (Version 2.8.6) with the Woo Commerce integration. We created a user registration page, but when we test a sign-up it generates an error message: ERROR: There was a problem processing your registration.

In the general WordPress settings, we do NOT have the option checked for “Membership: Anyone can register.”

Our site is hosted with Pagely.com.

Thanks for your help!

3 Responses to Error: There was a problem processing your registration

  1. George June 13, 2015 at 10:11 am #

    Could you perhaps send us your admin credentials to support[at]itthinx[dot]com alongside with a link to this topic.

    Make sure to enable debugging as well.
    You can do this by editing the wp-config.php file, find the line where there is
    define( ‘WP_DEBUG’, false );
    and replace it with these lines
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    .
    Finally, go to your installation’s wp-content folder and add a file named debug.log, for the messages to be stored to.

    Cheers

  2. Nickolay June 12, 2015 at 11:01 pm #

    Thanks George. I enabled that option and tested and still got the same error. The default setting for the role when they register is “subscriber.”

  3. George June 12, 2015 at 8:27 pm #

    Hi Nickolay,

    In order to allow new user registrations, the option “Anyone can register” should be enabled.

    Kind regards
    George

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