Referral Emails

Hi Again,

I also wanted to mention, I currently have my settings set to ONLY email the affiliate when a referral is accepted. Meaning I do not have the box checked for Pending.

Each affiliate is still receiving 2 emails on each referral (the same referral). Even though I have this unchecked, it is still sending 2 emails. Please help me fix this as it’s hogging up my mailing relay services.


9 Responses to Referral Emails

  1. Wendy March 27, 2015 at 11:44 pm #

    Antonio, I have made your user account you created an admin so you can login and see. Or have you already done this?

    • antonio March 28, 2015 at 11:31 am #

      Thanks Wendy,
      in Affiliates->Settings:Referrals you have as default referral status ‘Accepted’. So when a referral is created, its status is ‘accepted’ (email is sent), then according to the order’s status, referral goes to ‘pending’.
      Please change the default referral status to ‘Pending’.

      • Wendy March 28, 2015 at 1:40 pm #

        OK I will try that. I have changed the default referral to pending. The notification system is set to only send an email when it is accepted so let’s hope the affiliates stop getting 2 emails each time a referral is created. I will keep you updated if this fixes my problem.

        • antonio March 30, 2015 at 7:26 am #

          Perfect !

  2. Wendy March 23, 2015 at 5:57 pm #

    Yes Antonio that is what I am saying… I do NOT have the box checked to send a referral an email when the status is pending. It is ONLY checked to send an email when a referral is ACCEPTED. But the system is still sending 2 emails to an affiliate regardless of what I check in the boxes…………….

    • antonio March 24, 2015 at 9:30 pm #

      Please send us dashboard admin access to support at itthinx dot com and we’ll have a look to settings (please indicate this topic in the email)

  3. Wendy March 20, 2015 at 11:43 am #

    Hi Antonio,

    I don’t have any other plugins for emailing or user registration.


    • antonio March 23, 2015 at 5:13 pm #

      Hi Wendy,
      If referral is pending don’t send email (ok)
      Please accept ‘itthinx’ referral.

  4. antonio March 20, 2015 at 7:52 am #

    Hi Wendy,
    probably a conflict with another plugin, you can try to disable plugins relating to emails and user registrations.

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