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1,437 Responses to Affiliates Pro

  1. Rob October 24, 2020 at 6:13 am #

    Hi Guys

    I have installed and used your plugin for a new site we are building for a client. My question is this, is there anyway that we can set the affiliate code or change the affiliate code that has been automatically generated by your plugin please?

    Reply
  2. yogabazaar September 27, 2020 at 1:52 am #

    Hi, for some time now I cannot update the Affiliates Pro and Affiliates Woocommerce Integration plugins on my site. The key is in the system. Any ideas? Thanks

    Reply
  3. Didier August 5, 2020 at 6:35 pm #

    Hi,
    I am trying to login to get my licence key for Affiliates Pro purchase but I lost my password.
    But I don’t receive the email to reset my password when I use the option.

    How can you help me ?

    My account email is payables@parkour3.com

    Reply
    • Kento August 6, 2020 at 8:39 am #

      Hi Didier,

      You should have received one by now, please make sure to check your spam/junk folder. Please note that the license for that account expired in 2017, to renew access please purchase Affiliates Pro.

      Cheers

      Reply
  4. Amy Fuentes July 28, 2020 at 2:08 pm #

    Will Affiliate Pro allow me to do the following commission:
    0-25 purchases = 20% commission
    26-50 purchases = 25% commission
    51+ purchases = 50% commission

    If so, how is this done? If not, do you have a product that allows for this?

    Reply
    • Amy Fuentes July 28, 2020 at 2:09 pm #

      Oh and I have just one product.

      Reply
    • Kento August 5, 2020 at 11:10 am #

      Hi Amy,

      For this you could consider using formula-based rates. If you have a look at the documentation page for Rates in Affiliates Pro, you will find details on how these work under the heading Formula-based Rates. You would have to implement the affiliates_formula_computer_variables filter where you could compute the right percentage based on the number of orders, add that as a variable and use it in the formula to calculate the appropriate commission amount. As you can see, it is very flexible but will require you to code the filter.

      Cheers

      Reply
  5. Garry July 21, 2020 at 6:51 am #

    Hi,
    We are working on a affiliate site while your plugin (Affiliate Pro) & add-on (Affiliates Coupons) seems perfectly fits our needs. We would like to see whether we can visit your DEMO site while we can make sure the setting/control are cope with our design? Thanks~~

    Reply
    • Kento August 5, 2020 at 11:19 am #

      Hi Garry,

      Thanks for considering our system! I would recommend to give the free version a try first which you can install directly. If that one feels good for the site you are building, Affiliates Pro will extend on it and you can then decide to use it.

      Cheers

      Reply
  6. Leandro July 12, 2020 at 5:14 pm #

    Hello,
    2 doubts regarding the Affiliate Pro:

    1- Is the € 49 for the Affilliate Pro license valid for 1 year?
    2- Are the commission settings for each affiliate flexible? or should it be one for everyone?

    Thank you.

    Reply
    • Kento July 20, 2020 at 8:12 am #

      Hi Leandro,

      1 – Yes, please see Terms & Conditions for details.
      2 – Very flexible as our system provides Rates, so yes you can have those per Affiliate and much more.

      Cheers

      Reply
  7. Patrick Minich June 13, 2020 at 5:06 pm #

    I would like to setup different commission rates based on program a level

    Something like
    free program level 1 and 2 2% level 3 &4 1%
    paid 288 program level 1 &2 5% level 3& 4 2% level 5 &6 1%

    I’d also like the last program to have unlimited levels

    Reply
    • Kento June 29, 2020 at 12:49 pm #

      Hi Patrick,

      For this you could use Affiliates Enterprise which supports Tiers. Please have a look at the Tiers and the Rates sections of the documentation for details.

      Cheers

      Reply
  8. vincent May 6, 2020 at 4:54 am #

    Hello,

    I would like to know if the purchase with an affiliate coupon results in recognition in your plugin?

    Thank you

    Reply
  9. jhonny March 26, 2020 at 8:58 am #

    It’s compatible with woocommerce 4.0?

    Reply
    • Kento March 31, 2020 at 9:29 am #

      Hi, yes it is!

      Reply
  10. Jim March 21, 2020 at 5:25 pm #

    My site has a key entered for upgrade but is not upgrading. How can I find out if my service has expired vs some other conflict or issue?

    Reply
  11. Valerie March 3, 2020 at 6:42 pm #

    When I look at Totals, it is not showing commissions due. I have to physically go to Referrals and look at each order that is accepted and enter the amount due the affiliate under “Amount” in order for it to show how much I have to pay the affiliate. I have the “Rate” set to .1 for 10% commission. What am I missing? How can I fix this?

    Thanks

    Reply
  12. Jim December 18, 2019 at 2:29 pm #

    I am reinstalling Affiliates pro after migrating my site to a new location and I am getting this error upon activation:

    Fatal error: Declaration of Affiliates_Link_Renderer_WordPress::render_affiliate_link($IXAP101 = Array, $IXAP156 = NULL) must be compatible with Affiliates_Link_Renderer::render_affiliate_link($IXAP101 = Array, $IXAP156 = NULL, $IXAP88 = Array) in wp-content\plugins\affiliates-pro\lib\ext\wordpress\class-affiliates-link-renderer-wordpress.php on line 2

    Please advise.

    Reply
    • Kento December 19, 2019 at 12:18 pm #

      Hi Jim,

      It seems that the files you have copied are inconsistent so I would advise to delete the whole folder and just install it again. If you need further help please post a support request in the Affiliates Pro section of our premium support forum.

      Cheers

      Reply
  13. Felix December 10, 2019 at 8:45 pm #

    Hello

    I’m having difficulty with my Affiliates Pro plugin.

    Right now we have a sales report that gets sent out twice a day using the data that Affiliates Pro collects.

    It is done as a CRON event.

    The problem is that the sales report will also count orders that haven’t been fully processed. The most common problem is that when an affiliate is processing an order and the credit card information is put in incorrectly. If they attempt to make an incorrect payment with the credit card multiple times, it will all count.

    So say you have an order for $200. But the credit card is input wrong twice before going through. Affiliates Pro will report it as $600 that was purchased, instead of the correct $200.

    How can we correct this so the reporting is more accurate?

    This is the code we used for reference:

    global $wpdb, $affiliates_db;
    $service = 'export';
    $params = array();
    $params['tables'] = array(
    'affiliates' => $affiliates_db->get_tablename( 'affiliates' ),
    'affiliates_users' => $affiliates_db->get_tablename( 'affiliates_users' ),
    'referrals' => $affiliates_db->get_tablename( 'referrals' ),
    'users' => $wpdb->users,
    );
    $params['from_date'] = date("y-m-d");
    ob_start();
    Affiliates_Totals::get_mass_payment_file( $service, $params, get_option( 'blog_charset' ) );
    $report = ob_get_contents();

    Reply
    • Kento December 11, 2019 at 1:49 pm #

      Hi Felix,

      Your $params should also provide an indication of the referral status so that only accepted (valid yet unpaid) referrals are included: $params['referral_status'] = 'accepted';

      Cheers

      Reply
      • Felix December 26, 2019 at 4:49 pm #

        Thank you so much. That was really nice and helpful.

        I was wondering what’s the parameter or hook if I just wanted to grab an overall sales total from a specific period? The total across all affiliates, and able to narrow it down to just that day.

        Reply
        • Kento December 28, 2019 at 1:23 pm #

          Hi Felix,

          Glad it helped! You can use the from_date and thru_date parameters to delimit the period in the same fashion. E.g. $params['from_date'] = '2019-12-28'; $params['thru_date'] = '2019-12-28';

          Cheers

          Reply
  14. Yvonne November 20, 2019 at 3:14 pm #

    Two more questions.
    1. Is there a way to import existing data/affiliates/transactions from AffiliateWP?
    2. This is a little more complicated. I use Gravity Forms for sales. Can I assign a different rate to different products/options?
    Example: my GF form so far sells only 1 product. In the past I have simply assigned one commission (like 10%) to the order total. In the future I’d like to offer either a second product or an add-on option for the first product, but I’ll need to assign a lower commission rate (3%) to it.
    Product 1: $10 (commission: 10%)
    Product 2: $50 (commission: 3%)
    I think I’ve seen you offering something like this in WooCommerce but I have to stick with GF. Is this possible to achieve with AffiliatesPro?

    Reply
    • Kento November 22, 2019 at 2:06 pm #

      Hi Yvonne,

      #1 You can use the free Affiliates Import to import affiliate users https://wordpress.org/plugins/affiliates-import/ – transactions cannot be imported.
      #2 Yes that is possible if you use two different forms. You can then use different rates per form. Please have a look at the Rates section here http://docs.itthinx.com/document/affiliates-pro/rates/ – if you are doing a more complex setup with more products, I would also recommend to consider using WooCommerce which is also supported (with even more complex rate setups possible).

      Cheers

      Reply
      • Yvonne November 22, 2019 at 2:33 pm #

        Well, thanks.
        #2 I’m aware of the possibility to use different forms for different rate calculations, but that’s what I was trying to avoid. I actually wanted to sell product #2 as an add-on to product #1 to create the most convenient and successful order flow for the customer. However I can’t pay the same commission on both since the price calculations on each product are very different.
        But I understand that’s asking a lot.
        WooCommerce is unfortunately not an option since the customer needs to provide a huge amount of personal customization data, with many depending on conditional logic.
        Thanks for trying to help anyway.

        Reply
        • Kento November 25, 2019 at 2:00 pm #

          Hi Yvonne, thanks for explaining! You might be able to use the rates still in this case but it would require you to implement the commission calculation within a filter, based on the products related to the submitted form. If you check under “Formula-based Rates” on http://docs.itthinx.com/document/affiliates-pro/rates/ you will see that there is the possibility to pass variables to the rate so you could basically use the filter that is mentioned there to compute the desired commission amount and then pass it back to the rate via a variable. It requires a good understanding of how things work in Gravity Forms but if that’s an option for your project it should work.

          Reply
  15. Yvonne November 19, 2019 at 12:04 pm #

    I couldn’t find an answer to this question.
    I have 3 different websites that I’d like to use. However I don’t want my affiliate partners nee to register 3 times, but only one time, while still being able to earn commissions with my 3 sites. Is that possible with Affiliates Pro or would I have to set up/install Affiliates Pro on each of my 3 sites and run it individually?

    Reply
    • Kento November 19, 2019 at 1:15 pm #

      Hi Yvonne,

      You would have to set it up on each of the three sites as the affiliate program cannot be shared among different sites.

      Cheers

      Reply
      • Rachel June 5, 2020 at 5:05 am #

        Hi I have a legal CBD business and have acquired square’s CBD friendly processing sector recently. Before this I have had both PayPal and Stripe dump me and ban me for selling CBD (terms and conditions violations according to them). Would I be able to use you pay outs if I am unable to qualify for a PayPal or stripe account?
        Thank you!

        Reply
        • Kento June 6, 2020 at 11:52 am #

          Hi Rachel,

          Thanks for considering our system! The way you handle affiliate payments with it is quite independent of the payment platform you will be using. This is because the system does not handle payments to affiliates automatically, instead it provides the means to have them processed automatically via the payment platform. So, also in your case, you would obtain the totals due periodically from the system in the form of a text file, which you could then use to process the payments in bulk if your payment platform supports it, or issue them manually.

          Please have a look at the Totals in the documentation for Affiliates Pro or Totals for Affiliates Enterprise for details on the process.

          Cheers

          Reply
    • Yvonne November 27, 2019 at 12:51 pm #

      Thanks, I’ll look into it.

      Reply
  16. Vira Romandash November 5, 2019 at 1:44 pm #

    The plugin doesn’t work
    Please help!

    Reply
    • Kento November 5, 2019 at 11:29 pm #

      Hi Vira,

      The plugin is used on thousands of sites and works fine, so that wouldn’t be the problem. But we can help you figure out any particular issues on your site. Please use this premium support forum to post your support request: https://www.itthinx.com/forum/affiliates-pro/ and we will be happy to help you further.

      Cheers

      Reply
  17. Lavanya October 7, 2019 at 1:01 pm #

    Hi

    I intend to create an affiliate system where the person would get a commission on the entire cart value and not just the single product price he is referring to (just like amazon affiliate).

    Could you please help me in achieving this?

    Thanks
    Lavanya

    Reply
    • Kento October 8, 2019 at 8:33 pm #

      Hi Lavanya,

      The system will grant a commission on the full order by default so there’s nothing specific you would need to do except of course set up the commission rates accordingly.

      Cheers

      Reply
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