Affiliates

The Affiliates WordPress Plugin

Features

Also refer to the Affiliates Plugins Feature Comparison.

  • Real-time reportingReferrals and affiliate link statistics are recorded and available instantly, as transactions are processed.

    Information for affiliates on the front end: show affiliates information about their referrals including totals by currency and referral status.

  • Integration with virtually any E-Commerce platformAffiliates provides an API which makes it compatible to use with virtually any E-Commerce and Membership system.

    Affiliates Pro Integration packs are available for several platforms. More integrations are added constantly on request.

  • Unlimited AffiliatesSimply have as many affiliates as you can get.
  • Easy affiliate recruitmentAffiliates can sign up automatically and can also be added manually with or without user accounts.
  • Feedback is welcomeDo you have feature requests or want to provide feedback? Please get in touch, the Affiliates plugins evolve with your needs.
  • Free or contribution basedThe Affiliates plugin is free and Open Source. If you want to use it, simply install it from your WordPress Dashboard or download it from WordPress.org.

    Affiliates Pro and Enterprise are contributor releases with additional features. Contributions help to make the plugins even more awesome. Thanks!

  • Quick & Easy InstallationUpload/install and activate the plugin from your WordPress Dashboard.

Affiliates Pro & Enterprise

  • Banner Management
  • Notifications
  • Videos : A collection of videos showing features available in the free Affiliates plugin and additional features available in Affiliates Pro and Enterprise.
  • Screenshots : Some sample pages set up with Affiliates Pro.
  • Fixed, percentage or formula based commissionsReferral amounts can be flat rates, percentage of net sales amounts and based on custom formulas.

    These can be set in general and per affiliate.

  • Flexible affiliate areasCreate as many pages as you need showing affiliates their stats, banners, links, profile, …
  • Mass Payments and Enhanced TotalsExport totals and generate PayPal mass payment files. Simply pay your affiliates all at once. Pay-outs can be based on accumulated totals.
  • Custom featuresThe Affiliates system provides an extensive API for developers which allows to customize it to any client’s requirements.

The Affiliates plugin provides the right tools to maintain an Affiliate Marketing Program.

Important features include automated affiliate registration, an unlimited affiliate management section and the ability to integrate Affiliates with virtually any E-Commerce platform. Free and premium integrations are available.

The Affiliates plugin provides an ideal affiliate system for sellers, shops and developers who want to get started with their affiliate program right “out of the box”.

It also provides a solid framework for developers, who wish to build customized solutions based on a sound data model. With unlimited affiliate program management tools available on the back end and a set of shortcodes to provide Affiliates information on their performance on the front end, there is everything you need to start an affiliate program.

Affiliates Pro and Enterprise provide additional features for sellers, shops and developers.

If you need to manage an Affiliate Marketing Program, track visits to your site with affiliate links, the affiliates plugin is right for you. It provides the tools to maintain a partner referral program.

Simply put, the affiliates plugin is used to manage affiliates, create referrals and track visits to your site through affiliate links.
Referrals are stored and attributed to an affiliate, for example if clients place orders on your site and you need to credit your affiliates.

Integrations

Free and premium integrations are available.

Pro & Enterprise

These integrations are included with Affiliates Pro and Affiliates Enterprise:

Light Integrations

These integrations are freely available to be used with any of the Affiliates plugins.

 

Documentation

Please refer to the Documentation pages.

 

What this plugin is not

It is not intended to keep track of links to other sites that you as a member of an affiliate program may have. For that, please try the Affiliate toolbox.

 

1,413 Responses to Affiliates

  1. Torie Little September 27, 2020 at 3:53 pm #

    Hello, Thanks for the great app! I have a few questions I am currently unable to answer after reading though the site.
    1. My affiliates are not receiving their login information. I have apps set to manual approval so that I can pick who can become one of my affiliates. After approval they are getting an email just saying that they are approved, no link to set up an account.

    2. Is there a way to edit what the emails say so they are more user friendly?

    Thank you so much for your help!

    • Kento September 28, 2020 at 4:37 pm #

      Hi,

      Thanks for using it, great to hear that you like it!

      You can use the filters documented here for example: http://docs.itthinx.com/document/affiliates/api/filters/

      – affiliates_new_affiliate_registration_subject
      – affiliates_new_affiliate_registration_message

      I’m not sure why they don’t get the usual notification in your case, maybe there’s something interfering. I would recommend to disable any potential plugins that might be interfering in the notification process to figure it out. Also please have a look at http://docs.itthinx.com/document/affiliates/troubleshooting/

      Cheers

  2. Annie September 9, 2020 at 4:41 pm #

    Wonderful plugin…I really love it. Thank you so much.

    I would like to know two things:
    1. How can I edit the earnings of a registered affiliate manually via my WordPress backend?
    2. Say I am an affiliate and I send out my referral link, how can my link take the person I’m referring to the registration page?

    Thank you.

    • Kento September 21, 2020 at 11:24 am #

      Hi Annie,

      Thank you very much, great to hear that!

      1) Please have a look at this section of the documentation: Managing Referrals
      2) An affiliate would simply use the link to the registration page with the affiliate identifier added. If you have a look at the [affiliates_dashboard] or Blocks and also I would recommend to create yourself a test affiliate account so you can see what the affiliate would see on the dashboard.

      Cheers

      • Annie September 25, 2020 at 6:38 am #

        Thanks a lot Kento. I’ll do as you have said.

  3. ScreenTag Team July 9, 2020 at 1:10 pm #

    Hi. Just a follow-up question, while our original question is pending approval. Are referrals counted for orders placed under ‘Guest checkout’ where the customer does not need to create an account?

    • Kento July 10, 2020 at 1:28 pm #

      Yes, that doesn’t matter. If it’s an order recognized as referred, it will still show up under Affiliates > Referrals.

  4. ScreenTag Team July 9, 2020 at 12:37 pm #

    Hello.

    We just installed the Affiliates plug-in with WooCommerce Lite integration. Affiliate registration works. Visit tracking works. What’s not working is referral tracking. Sales are generated using affiliate links, but are not recorded as referrals.

    We have gone through your documentation and we can exclude error generated from cacheing, as we do not use any cacheing plug-in or service – we have even disabled Jetpack image cacheing.

    Could you please help with our situation?

    • Kento July 10, 2020 at 1:27 pm #

      Hi,

      Thanks for using our system! I would advise to review every potential issue as outlined in the Troubleshooting section, even tough you are currently not using caching, there are other areas that you should verify. The combination by itself works of course, so it would be something in your setup that will be interfering. Often it’s another plugin, insufficient PHP memory limits, …

      Cheers

  5. Judith June 12, 2020 at 1:48 pm #

    Hi, I’ve been using your plugin to track sales done by affiliates and it’s been useful sofar but I have to find a solution to get the referral ID to show up in the woocommerce new order email. Otherwise I have to keep checking the Affiliates > Referrals each time I have an order which is time-consuming and open for errors.

    I’ve found the way to add a shortcode to the php template of the email. But when I put the following shortcode it does not work:
    echo do_shortcode(‘This order was generated through a link from: [referrer display="name"]‘);

    What “doesn’t work” is that it shows up a name of one of my affiliates, but it is always the same one. I specifically tested this with resending new order emails of various orders which have been sold through different affiliates and it always shows the same name. What am I doing wrong?

    Thanks so much for your help.

    • Kento June 30, 2020 at 11:57 pm #

      Hi Judith,

      This would be because the template is trying to get the referrer at a moment when it is not yet known to the system.

      You should probably implement a scheduled task that will notify of the referred order instead. That way, you can make sure that the referral is already in the affiliates system. It’s more complicated though to implement.

      Anyhow, you don’t really need to check every time you get an order if you just use the Totals section of the extension periodically. You should set the default status for referrals to pending to review them individually or you can use Affiliates Pro or Enterprise to automate the review based on the order status.

      Cheers

  6. John Stanley April 29, 2020 at 1:43 pm #

    Please, I would like to know if this shortcode [referrer_user] works on the free Affiliates Version. And If it does not, please, Which one of the premium versions does it work on. This is an important feature for the project I am working on. I will be glad to see your reply.

    • Kento April 30, 2020 at 10:07 pm #

      Hi John,

      Sure, it’s documented here: http://docs.itthinx.com/document/affiliates/shortcodes/referrer_user/

      You don’t need a premium version to use it.

      Cheers

      • Miracle May 24, 2020 at 10:30 am #

        I am using the affiliates free version… I use a cartflow homepage that redirects my users to the payment gateway. I track referrals through affiliate registrations ( when a person registers as an affiliate through an affiliate link, it is recorded and reward is given to the link owner… The affiliate links are all categorised according to registrations. 1 for direct, 2 for second registered user. Now, someone registered through an affiliate link, but reward wasn’t given to the referral neither was it sent to me ad an administrator (direct). And yet was approved… In a nutshell, I just want referrals to be given their rewards immediately someone registers through their link. Maybe the mistake is from the setup, please help me out… Thanks…

        • Kento May 25, 2020 at 4:18 pm #

          Hi Miracle,

          Based on your explanation, I would recommend looking at one of the form integrations (Ninja Forms, Formidable, Contact Form 7) which we provide for the free version, you can see the documentation here. Let your users sign up through those forms and the affiliate system handle the incoming referrals.

          Cheers

  7. Abbey April 28, 2020 at 1:03 pm #

    Hello, new user here.

    Used the free plugin and is doing amazingly well. Kudos for a great job done well!

    However, my issue here is that I have paid my affiliates but there is no way I can reflect this payment on their dashboard and let it deduct what I have paid from what they currently have. This is a top issue for me and I’d be glad to have a work-around for this.

    Regards.

    • Kento April 30, 2020 at 10:03 pm #

      Hi Abbey,

      Thank you very much for you nice comment on the system!

      Regarding payments for affiliates, please have a look at this section in the documentation where you will find the process detailed: http://docs.itthinx.com/document/affiliates/totals/

      Cheers

      • Abbey April 30, 2020 at 10:51 pm #

        Thank you very much, Kento, for your prompt response.

        I found the link very useful and it did helped a whole lot. But on another note, is there a way I can actually close payment for individual referrers rather than running for all affiliates at the same time? Please note that I do not pay affiliates the same time, and there’s a limited threshold they must get to before I pay them so if I mark the totals as Accepted, then it’d affect affiliates that I’m yet to pay. I hope you get my question, though.

        Regards.

        • Kento May 1, 2020 at 11:52 am #

          Hi Abbey,

          You’re very welcome 🙂 Yes sure, you can manage those referrals individually if needed, please have a look at http://docs.itthinx.com/document/affiliates/affiliate-program-management/managing-referrals/

          If you want to handle the totals with thresholds, you will need to use one of the premium versions which have extended capabilities in the Totals section. Please have a look here http://docs.itthinx.com/document/affiliates-pro/totals/ to see the extended features.

          Cheers

          • Abbey May 1, 2020 at 12:44 pm #

            Thank you, Kento.

            I’d be glad to have a look at the premium version of the plugin.

            Once again, thanks a bunch for your prompt response and for being amazing with an also-amazing product.

            God bless!

            • Kento May 1, 2020 at 2:46 pm #

              Thanks Abbey, that’s very kind 🙂

              Happy weekend!

              • Abbey May 7, 2020 at 8:55 pm #

                Sorry for the disturbance, Kento. But in the Totals section of my site, I didn’t see where to edit each users’ earnings so I could close them. In fact, for all affiliates too, I can’t seem to get a hold on how to close their earnings.

                Would be glad to hear further from you as regards this issue.

                Regards.

                • Kento May 14, 2020 at 6:24 pm #

                  Hi Abbey,

                  On the Totals documentation please follow the steps outlined under the heading “Close Referrals”.

                  Cheers

                  • Abbey May 14, 2020 at 6:35 pm #

                    Thanks for your reply, Kento. I have eventually found the step in my dashboard. Mine is not on the totals section. It is in the “Referrals” area of the plugin.

                    Once again, thanks for your response.

                    You have an amazing plugin there. Thumbs up for a great job!

                    • Kento May 14, 2020 at 10:12 pm #

                      Many thanks Abbey and happy selling! 🙂

      • Helen Ward May 6, 2020 at 11:15 am #

        How do I contact someone if our webmaster has died and we need assistance? There is NO contact info.
        Thank you for your help

        • Kento May 14, 2020 at 5:44 pm #

          Hi,

          Please see the Support section for details.

          Cheers

          • Miracle May 26, 2020 at 2:07 pm #

            I have tried to use the ninja forms. After i created the form, previewed it, it didn’t show up. I published it, thinking it will, but same thing happened. The contact form doesn’t seem to work. I can’t even create a page….

            • Kento May 27, 2020 at 5:24 pm #

              Hi,

              Please follow the instructions given here in the documentation, it’s pretty easy and Ninja Forms works fine. If you need help with Ninja Forms in particular, I would advise to first check out its documentation and then posting in the Support forum for the plugin if you still have issues with it.

              Cheers

  8. Judith April 22, 2020 at 2:15 pm #

    I have installed your free version of the plugin. I use Woocommerce on my site and have integrated your plugin with Woocommerce and sofar it’s working fine. However, I was wondering if there is a way to make the affiliate ID show up on the Woocommerce order itself so that the information is all in one place. Currently every time I get a new order in Woocommerce, I have to go to the Affiliates > Referrals page and see if this order was generated by an affiliate or not… Is there a way to do this?

    Thanks for your great work!

    • Kento April 27, 2020 at 5:23 pm #

      Hi Judith,

      Thanks for using our system and for the suggestion! We have a slightly advanced version of that requirement in our development schedule for the premium versions. It’s not available yet, but will probably be with the next release.

      Cheers

    • morohunkeji July 24, 2020 at 3:23 pm #

      please am using the free version but registrant is unable to login using the generated affiliate area

  9. Mateusz April 16, 2020 at 8:02 pm #

    Hello,
    I use free Affiliates plugin.
    I not have add amount to user registration options.
    This field is hidden in my dashboard.
    Can i help me?

    Greetings from Poland!

    Regards
    Mateusz

    • Kento April 27, 2020 at 2:54 pm #

      Hi Mateusz,

      Thanks for using our system!

      Please have a look at this documentation page where you can find details to help you setting it up. Also make sure that you are using the latest version as there have been some changes related to that section.

      Cheers

  10. Plant & Hemp December 9, 2019 at 6:07 pm #

    Hey, I have a very basic issue.
    I am using the free version, and I’ve read the documentation, but I need help to understand one simple thing:

    When a new customer buys on my website, Where and how can I know if he has been sent by an affiliate ( if he clicked on the affiliate link) and which affiliate?

    Thank you a lot for your help

    • Kento December 10, 2019 at 1:01 pm #

      Hi there!

      This is tracked by the integrations of which you have several available documented here. For purchases with WooCommerce, please have a look at this documentation page.

      Cheers

  11. ramiro montesinos November 7, 2019 at 4:43 pm #

    Hi, I have a question can I/the affiliate edit “your affilate url” to make it more “corporative” with the pro or enterprise plugin?

    Thanks

  12. Katherine October 27, 2019 at 2:55 pm #

    Hi I am getting back to using affiliates on the backend, i was using it before so it is all set up, just need to figure out the process of sending the affiliate links.. How do I do this?

    • Kento October 27, 2019 at 8:15 pm #

      Hi Katherine,

      I would recommend to use the [affiliates_dashboard] shortcode for a fully contained affiliate area where affiliates can also get their links. If you have used the affiliate area generation tool, then you will already have such a page created and affiliates will be able to join and log in there, as well as obtain the links. If you have created that page with a previous and quite older version, you might still have an outdated affiliate area which contains more than just that shortcode and you can essentially replace all the content on that page with it.

      Alternatively, for example if you want to have the corresponding section shown on a separate page, you could use the [affiliates_dashboard_overview] shortcode on a page.

      Cheers

      • John Ajah December 9, 2019 at 2:15 pm #

        I need the affiliate plugin that runs like a unilevel multi level marketing and can also work perfectly with advert vendors on woocommerce/Buddy press site.
        Where vendors can refer other vendors to pay for advert and earn a commission from their advert subscription.

        • Kento December 10, 2019 at 1:08 pm #

          Hi John,

          I would first recommend to have a general look at the documentation of our Affiliates Enterprise system and pay close attention to the features under Tiers for the multilevel part. About working perfectly within a specific plugin “ecosystem” like the one you mention, from my experience this most often requires some degree of customization and some solutions out there (including ours) may be closer or not to your requirements. For a complex setup, this would normally require a certain degree of help from a qualified consultant or at least some ground work exploring the different alternatives.

          Cheers

  13. Trish Hyatt October 18, 2019 at 8:54 pm #

    Can I use Affiliates or Affiliates Pro with Memberpress?

    • Kento October 22, 2019 at 9:09 am #

      Hi Trish,

      We don’t support Memberpress but I can recommend using WooCommerce and Groups instead where you can use our integration Groups WooCommerce for memberships and the integration for Affiliates with any of the versions of our Affiliates system. It also supports WooCommerce Subscriptions with commissions on recurring payments with Affiliates Pro and Affiliates Enterprise.

      Cheers

  14. Lavanya October 14, 2019 at 10:53 am #

    Hi Kento,

    I am trying to edit the email that is sent to both affiliates and administrator when anyone signs up as an affiliate, with the help of a plugin called SB Welcome Email Editor. After making and saving all the changes I ran a test from WordPress dashboard only which worked perfectly well i.e incorporating all my changes in the welcome email for both the parties.

    But later, when I tried signing up as an affiliate…instead of sending the changed template, it sent the default one! Could you please tell me how could I solve this? I need to make some customisations in the welcome email for both affiliates and site administrator.

    Thanks in advance
    Lavanya

    • Kento October 22, 2019 at 9:20 am #

      Hi Lavanya,

      The core version is using simple Notifications and the plugin you are using will not affect those. We provide customizable messages which can use tokens with Affiliates Pro and Affiliates Enterprise, e.g. see Affiliates Pro – Notifications or Affiliates Enterprise – Notifications.

      Cheers

      • Lavanya October 24, 2019 at 5:38 am #

        Hi Kento,

        Thanks for all the help. We really appreciate it.
        Could you please help us with one more thing?

        While setting up the affiliate plugin, I was trying to find the option where I could assign the commission percentage or fixed commission for affiliates. But I didn’t find any. Could you please help me with this?

        I want to keep the commission 16% on the entire cart value for all the affiliates.

        Thanks
        Lavanya

        • Kento October 24, 2019 at 1:56 pm #

          Hi Lavanya,

          I’m happy to be able to help 🙂 We provide a free integration with WooCommerce which you can use for that purpose. You can install it freely and the documentation page for it is here. The integration lets you determine the general commission rate, for your case, you would input 0.16 as the value representing 16% commissions. Keep in mind that commissions are based on net order amounts, i.e. excluding tax, shipping and tax on shipping.

          Cheers

          • Lavanya October 25, 2019 at 3:00 am #

            Thank you, Kento.

            • Kento October 25, 2019 at 11:43 am #

              You’re very welcome, thanks for using our system!

          • Plant & Hemp December 5, 2019 at 12:31 pm #

            Hello, than for that answer.
            can you help me with a similar request?

            The commission system we create is “progressive”, the more they sell, the more the commission is increasing.

            Is it possible to create that?

            thank you

            • Kento December 10, 2019 at 1:27 pm #

              Yes that’s possible, you will need to use a formula rate and use the filter API to calculate it based on your requirements.

              • lucas marfin December 19, 2019 at 4:46 pm #

                Hello, this seems perfect, but i dont have the “rates” option… Do i have to pay more to get this?

                • Kento December 20, 2019 at 3:18 pm #

                  Hi Lucas,

                  The rates are available in Affiliates Pro and Affiliates Enterprise which are our premium versions of the free system. I would recommend to have a look at the Rates or Rates (these link to the corresponding sections in the documentation) to see if it would make sense for you to use one of them.

                  Cheers

                  • plantandhemp February 2, 2020 at 6:17 pm #

                    Hi Kento,

                    Thank you for your answer.
                    We purchased the Pro version and we have hard time to set up our commission system, can you help us?

                    I’m looking to set up personalized rates depending on the monthly sales volume of an affiliate. ( but we want to do the same type of commission system for every affiliate)

                    As you will see on the link here https://drive.google.com/file/d/1_zumHLQgktVSkfDgz_iO_XMs_nCleumg/view?usp=sharing
                    As ou can see, the % is scalling depending on the sales, the more the affiliate sells, the more he will earn, and the more he sells, the more he unblocks better %

                    for instance, if the affilate generates sells for 120 euros or less at the end of the month, he will earn 10,5% of the total of his sales he made

                    Can you tell me how to put that rate in shape?

                    Also, i would like that when a customer comes from an affiliate links, he stays his client for ever and every times he buys again, the sales will automaticly be attributed to the affiliate that send him on the website the 1st time .

                    Thank you

  15. Godwin September 18, 2019 at 7:44 am #

    Please guys, am using the free plugin, how can I Mark members earnings as paid

    • Kento September 18, 2019 at 11:11 am #

      Hi Godwin,

      You will find details on this in the Totals section of the documentation.

      Cheers

    • Lucas pisaroni February 11, 2020 at 2:14 pm #

      Awesome! thanks a lot!

  16. Adebayo June 17, 2019 at 7:19 am #

    Does your affiliate plugin allow affiliates to get email notifications of every new referral with the name of the referral? If yes, is it free?

    Do you have a support email?

    Does your affiliate pro come with all these paid extensions you listed?
    ==================================================
    PREMIUM EXTENSIONS AVAILABLE SEPARATELY
    Affiliates Coupons to create WooCommerce coupons for affiliates automatically and in bulk.
    Affiliates Users to automatically create affiliate accounts for new users
    Affiliates by Username which allows affiliate links to indicate usernames in addition to the affiliate IDs
    Affiliates Permanent : This extension is useful if you want to grant your affiliates commissions on all purchases made by customers they refer.
    Affiliates Products which handles WooCommerce product commissions for product partners and affiliates on product sales

    • Kento June 19, 2019 at 9:45 am #

      Hi Adebayo,

      For our paid products, we provide support exclusively via our premium support area and for our free tools on their respective plugin pages. You can see more details on that on our Support page.

      The extension you mention are sold separately from Affiliates Pro.

      Cheers

  17. Tobi March 31, 2019 at 8:13 am #

    Great job on the affiliate plugin I must say. Can I get a discount to facilitate a project I’m about to take on? Please

  18. Khaly February 16, 2019 at 11:58 am #

    how to add another currency all the currencies are not my country currency

  19. JPaulKuypers February 13, 2019 at 1:04 pm #

    Good day,

    How can i add ZAR currency in the following:

    (edited quoted from:)User Registration

    • Kento March 5, 2019 at 10:41 am #

      Hi,

      Please update to the latest version which has most of common currencies available now.

      Cheers

  20. Darryl January 16, 2019 at 6:34 pm #

    Hello, how do I change the affiliates tag form ?wpam_id=3, to their name for example,?

  21. Lavanya January 5, 2019 at 10:49 am #

    Hi,

    We are interested in buying the premium version of your plugin, but there are 2 things that we want to confirm:

    1. We deal in Indian currency, but can’t find INR under User Registration tab – currency. Is there any provision for INR under your plugin?

    2. Is it possible to transfer affiliate commission directly through our own Payment Gateway?

    Thanks

    • Kento January 9, 2019 at 2:33 pm #

      Hi,

      Thanks for asking:

      #1 We are going to add INR by default in the next release, meanwhile you can use a filter to add it, here is an example: https://wordpress.org/support/topic/add-currency-inr/
      #2 It will not handle the payments automatically but provides a totals section used to arrange for mass payments when needed. See Totals in the documentation for details please.

      Cheers

  22. Matthew Wilson September 20, 2018 at 5:00 am #

    Hi. I’m trying to understand how the Cookies work with this plugin. Here’s what my affiliate guy asked:

    “will this plugin show everything and automate for you… will you be able to double check with the system you got right now that can do that for you or you already know for sure they don’t have sticky cookie system”

    Can you let me know? I’m new and not sure how to answer this.

    Thank you.

    • Kento September 25, 2018 at 10:13 am #

      Hi,

      On the free version you have a seting called referral timeout. This determines for how long referrals are granted, after the initial visit to an affiliate link. You can see details on that on this documentation page.

      The premium versions also support commissions based on coupons, which makes it independent from affiliate links. The Coupons documentation page for Affiliates Pro has info on that. There is also an add on called Affiliates Coupons which automates the creation and assignment of coupons to affiliates.

      Cheers

  23. Hosam September 6, 2018 at 5:11 am #

    The Plugin does not work! i followed all instructions but when i test it as a user i can’t access registration form it gives me the page is not working error 500 i have enabled Affiliate Area, subscription in my WordPress dashboard and added [affiliates_registration] shortcode but still not working can you help me please

    • Kento September 13, 2018 at 8:38 am #

      A 500 Internal Server Error is indicative of issues with your setup, not with the plugin itself. This can be due to a range of issues, from syntax errors in templates or other plugins to issues related to insufficient PHP memory limits. Recommended action is to enable debugging and check the errors that come up in the logs.

  24. Jonathan Ketterman August 9, 2018 at 1:46 pm #

    Yes I have affiliates enterprise with woocommerce. Is there anyway to make this coupon mandatory? And I’m assuming I can create the name of the coupon as well?

    • Kento August 11, 2018 at 9:50 am #

      You can’t make the coupon mandatory but you can choose the name of the coupon as usual if you create it manually. For those generated with Affiliates Coupons, there is a setting that allows to configure the names of the coupons – you can see details in its documentation.

  25. Jonathan Ketterman August 8, 2018 at 2:42 pm #

    Hi. Is there a way to make it to where an affiliate can sell something in person and he just inputs his affiliate number into the sale in order to get the credit? Rather than sending the person the link. Basically like I have a sales staff and I want them to sell this product in person and still get credit for their sales. Thank you

    • Kento August 9, 2018 at 6:14 am #

      Hi,

      One solution would be based on Affiliates Pro or Affiliates Enterprise which allow you to relate a coupon code to an affiliate. You can create a coupon code and assign it to an affiliate, when the coupon is used on an order, the affiliate is credited with a referral for the order – the coupon doesn’t need to grant a discount, it can also be 0%. Furthermore it’s also possible to have coupons generated automatically for affiliates using Affiliates Coupons.

      Cheers

  26. Peter Daly-Dickson July 12, 2018 at 2:26 pm #

    Does ‘Affiliates’ have the ability to create different links for affiliates, that go to different pages on the site? Or is it just the one link, which goes to the home page?

  27. Neville Greenwood June 28, 2018 at 7:57 am #

    I have a web design team. we want to ad this plugin for a client.
    I want it to record a successful affiliate event when someone signs up. I have the success page. Where do I configure that in the plugin for all affiliates?

    • Kento August 1, 2018 at 12:43 pm #

      Hi Neville,

      I’m not quite sure if this is 100% suitable for your case, but the plugin already comes with a section where you can enable referrals for user registrations. Here’s the documentation page for that part, please have a look.

      Cheers

  28. Chrys June 12, 2018 at 5:03 pm #

    If an affiliate sale is removed, will the affiliate receive a notification about it?

    • Kento June 13, 2018 at 2:49 pm #

      No normally not, it could be done by customization using the API but IMO it would rather be annoying for an affiliate to receive notifications like that.

  29. MIlos April 10, 2018 at 2:54 pm #

    Is it possible to create such a system that when one user registers he has the ability to enter another three email and if one of the three users who entered the three email receive a discount?

  30. Jessica April 2, 2018 at 5:53 pm #

    Is it possible to prevent one affiliate from “stealing” a referral from another affiliate for a short time, without locking that customer to that affiliate for life?

    I’d like to set up a scenario where if a customer clicks on multiple affiliate links, the first affiliate gets credit for all purchases within 30 days, but does NOT get a commission on all future purchases.

    For example, if the customer clicks on Affiliate X’s link on January 1st:
    – I want Affiliate X to get credit for any purchase the customer makes through January 30th, even if they click on Affiliate Y’s link during that period.
    – After January 30th, that association ends, and Affiliate X does not automatically get credit for any further purchases the customer makes
    – If the customer clicks on another affiliate link after January 30th, the customer will be locked to that affiliate for the next 30 days. (So they could be re-associated with Affiliate X, or associated with Affiliate Y, depending on whose link they click on first.)

    Is that possible? If so, which combination of your products would I need?

    Thanks!
    Jess

    • Kento April 2, 2018 at 6:50 pm #

      Hi Jessica,

      This could almost be done with our Affiliates Permanent except that it doesn’t currently allow to restrict the permanent assignment to a period of time. Sounds like an interesting idea though, mayne we should take the suggestion into account as a possible addition for the plugin. Can’t promise on an ETA but we’ll look into it.

      Cheers

  31. sunday February 27, 2018 at 10:45 am #

    Hi Antonio. The problem is that my registered affiliates complained that when people they’ve referred clicks on their link and registers on the website. It doesn’t reflect on their dashboard that they have referred anybody – the referrals section doesn’t count.

    • antonio March 1, 2018 at 8:59 am #

      Hi sunday,
      Please check if from Affiliates->User Registration you have enabled this feature and set an amount.
      Kind Regards,
      Antonio B.

  32. sunday February 26, 2018 at 2:51 pm #

    Hi Kento. Please I am still unable to track the referrals of each of my affiliates. What can I do to fix this.
    Thanks

    • antonio February 27, 2018 at 8:54 am #

      Hi sunday,
      I’m Antonio. Could you tell me the problem? I will try to help you with it.
      Kind Regards,
      Antonio B.

  33. Muztirs February 24, 2018 at 5:44 am #

    Thanks Kento.

    But now I’ve set the affiliate up, however I can’t seem to be able to track a referral. I have a couple of affiliates who registered on my website but I can’t track who referred who and this makes it difficult to grant commissions! Please I need help!
    Thanks

    • antonio February 27, 2018 at 9:50 am #

      Hi Muztirs,
      Your affiliates have their custom links in the affiliates-area page, where can see their referrals (commissions)
      As administrator, if you need to see all the referrals, you can see them from Affiliates->Referrals.
      If you have more support questions, please use the forums, we’ll be happy to help you.
      Kind Referrals,
      Antonio B.

  34. Muztir February 19, 2018 at 11:18 am #

    Hello guys, please i need some help with setting up the affiliate plugin.How can i track the refferals of each affiliate user? Is there some sort of youtube video or a documentation i can read?
    Thanks guys

    • Kento February 19, 2018 at 2:14 pm #

      Hi Muztir,

      Certainly, please have a look at the documentation pages here.

      Cheers

  35. Syauqi February 12, 2018 at 9:45 am #

    Hi,

    Is it possible to attach affiliate id parameter to the pdf invoice of each customer checkout?

    I would love to know that because it will greatly help me on managing the order.

    Thank You.

    • antonio February 13, 2018 at 4:34 pm #

      Hi Syauqi,
      What plugin are you using to create the invoices ?
      Kind Regards,
      Antonio B.

  36. Silvia January 29, 2018 at 4:41 pm #

    Thanx for the follow-up, Antonio. Because of the other issue that I had inquired about – that affiliates get automatically registered as admins, which presents great vulnerability and risk – I decided to go with a different plug-in.

    • antonio January 29, 2018 at 5:29 pm #

      Hi Silvia,
      I’m sorry to hear it.
      Probably there is some conflict with another plugin, because the new affiliates have the role indicated by default in wordpress.
      If you decide to return, we will be waiting for you.
      Kind Regards,
      Antonio B.

  37. Silvia January 27, 2018 at 7:45 pm #

    One more issue that I’m having using the Affiliates plugin for Woocommerce – it doesn’t display Terms with the registration form. I tried both creating a widget and putting the Terms post ID – as soon as I save this filed becomes empty. I also tried the code you have here http://docs.itthinx.com/document/affiliates/setup/settings/pages/ – [affiliates_registration terms_post_id="5" /] – added it to my affiliate registration page. Nothing showed. Any idea why this is happening?

    Thanx!

    • antonio January 29, 2018 at 4:35 pm #

      Hi Silvia,
      I have tested exactly your shortcode, and it seems to work fine, I can see a ‘By signing up, you indicate that you have read and agree to the …’ text.
      Please give us your url to test this, maybe your css is hiding this text.
      Kind Regards,
      Antonio B.

  38. Silvia January 27, 2018 at 7:18 pm #

    Hi,

    I installed the Affiliates plugin for Woocommerce. When testing registering an affiliate – they get assigned “administrator” role in my site users database. This results in a link to the WP site login that’s sent in the affiliate registration email (through which they go straight to the backend of my WP site – so no good!). If they go to the affiliates area and login from there – all works fine – they just end on their affiliate page. Can I change the link in the registration email to take them to the affiliates area page? Or ideally – how do I manage the affiliates permissions so they’re automatically assigned some non-admin user role?

    Under “Settings>Permissions” you instruct not to assign permissions to open access for affiliates there (I tried it and it locked me out of the plugin – it stopped showing altogether for me so I had to uninstall and reinstall it). Is there a way that I change user permissions and do this with just the “Affiliates” plugin, or do I need to purchase Pro and the the Users plugin – which I was reading on your forums has a level of assigning roles?

    Another question – in my affiliate registration form I added address fields. Information filled in these shows fine in the user record in your plugin – Affiliates>Manage Affiliates, however doesn’t show in my site users’ database. This address is used for shipping purchases, and because my site database misses the affiliates address – when they make a purchase they’ll have to enter it again. Is there a way that it gets populated automatically?

    Appreciate!

  39. Olufemi January 25, 2018 at 5:26 pm #

    Hi,

    Can your affiliate plugin automatically register users.If it can, where exactly can I do that. Currently testing your free version. I want members to automatically have an affiliate account when wordpress registers them as users

    Thank you

    • antonio January 29, 2018 at 5:41 pm #

      Hi Olufemi,
      If a gues uses the Affiliates registration form from the affiliate-area page, he will be registered as WordPress user too.
      But if you want that your WordPress users will be automatically registered as affiliate, then you need the Affiliates Users addons.
      Kind Regards,
      Antonio B.

  40. Autumn January 24, 2018 at 7:28 pm #

    So far, love this plugin. I may upgrade eventually, but right now it does what I need except for one thing. Or at least I haven’t figured out how to do it. Under the FAQ, the answer to “can I create an affiliate link to any page on my site” is Yes. But under the documentation, I haven’t figured out how to set the affiliate link to something other than the landing page of my site. I want it to go to a specific sales page. Help would be appreciated!

    • antonio January 30, 2018 at 8:45 am #

      Hi Autummn,
      You can modify the [affiliates_url] shortcode in the affiliate-area page.
      Kind Regards,
      Antonio B.

  41. Ian Charles January 6, 2018 at 9:27 pm #

    How The Hell Do I contact you directly? I have bought a copy of Enterprise and Tho’ it seems to work your entire website is closed with no “contact us” address.

    I need an upgrade but can’t contact anybody.

    I am currently very pissed off.

    Ian

    • antonio January 8, 2018 at 8:18 am #

      Hi Ian,
      You can use the Forums if you need support help. If you want, you can send me an email to antonio[at]itthinx[dot]com indicating your question and order id.
      Kind Regards,
      Antonio B.

  42. Guy Madison December 7, 2017 at 8:39 pm #

    Im trying to make an affiliate program where the member gets 90-95% of the invitee’s monthly membership fee payment automatically. Is that possible here?

    • Kento December 13, 2017 at 2:47 pm #

      Hi Guy,

      Basically you can grant commissions on membership fees but I’m not sure if what you want to do is to pass on the funds to the referrer directly – that wouldn’t be possible. What our system can do is register the referred memberships and grant commissions automatically on referred revenue and then you can manage payments to the affiliates through our system. You’d need to use Affiliates Enterprise or Affiliates Pro with WooCommerce to support referrals on recurring payments.

      Cheers

  43. Victor December 4, 2017 at 5:49 pm #

    Yes it is set. This is the only page that serves any non https content, and it is only that image that is being served over http.

    • Kento December 13, 2017 at 2:32 pm #

      Hi Victor,

      I’ve checked if there is a possible bug in our plugin that would use http:// instead of https:// for the image but it’s correct. Have you tried to empty all caches? Is there any plugin or an option in your theme that might affect image URLs or interfere with plugin URLs?

      Cheers

  44. Victor December 1, 2017 at 3:57 pm #

    OK sorry. I was actually clicking around trying to find a support location, and I kept coming back to this page.

    I will post in the forum.

    Victor

    • Victor December 1, 2017 at 6:05 pm #

      It turns out that I cannot post on the forum as I need to be a member. I am not a member.

      The version is 3.0.0

      Cheers,

      Victor

      • antonio December 4, 2017 at 5:31 pm #

        Hi Victor,
        don’t worry. Please check if you have set the ‘https’ in ‘WordPress Address’ and ‘Site Address’ option ( in Settings->General section ).
        Kind regards,
        Antonio B.

  45. Victor November 29, 2017 at 7:30 pm #

    Affiliates on WP 4.9 breaks SSL on the affiliates page. This element is loaded over http: /wp-content/plugins/affiliates/images/affiliates-throbber.gif

    • antonio December 1, 2017 at 3:43 pm #

      Hi Victor,
      Please use the forums for support questions.
      Can you give me the Affiliates version that you are using and an url to have a look at this ?
      Kind Regards,
      Antonio B.

  46. Ali Syed November 18, 2017 at 10:37 pm #

    Hi,

    I am developing a listing website where businesses are allowed to place free ads with there website links.. But I want to charge them commission only if visitor from my website goes to their website and buy a product . Is this plugin for me? If yes how i have to convert partner website url,s into affiliates links?

    Kind Regards

    • antonio November 20, 2017 at 3:46 pm #

      Hi Ali Syed,
      I think that is not what you are looking for.
      With our plugin:
      You need to have the Affiliates plugin installed in the website where the order is processed. Your clients should install the Affiliates plugin in their website. Then you register as an affiliate in the different websites of your clients, and you can share your custom links. So when an user visits once of your custom links, and buys something, then you get commission.
      Kind Regards,
      Antonio B.

  47. Tom November 14, 2017 at 6:24 pm #

    Howdy Antonio & Kento, you guys just became my new best friends.
    I’ll begin with Affiliates, and anticipate a move to Affiliates Pro / Enterprise and/or Affiliates Permanent.

    The next round of martinis is on me!
    Best regards,
    Tom in Texas

    • antonio November 15, 2017 at 9:57 am #

      hahaha perfect, here we are for what you need.
      Kind Regards,
      Antonio B.

  48. Tom November 13, 2017 at 10:08 pm #

    I have a large number of independent salespeople (affiliates) bringing customers to shop/buy on my WordPress website (WooCommerce Storefront theme). I want to provide each of these salespeople with their own unique and specialized link to my Home Page, which they will provide to their customers. If any of their visitors/customers purchase a product on my website, I want to track and attribute that customer to the salesperson/affiliate responsible for sending them to my website. Can I accomplish this with your Affiliates WordPress Plugin?

    • antonio November 14, 2017 at 11:13 am #

      Hi Tom,
      Sure, this is exactly that the plugin does. If you work with Woocommerce, you need the Woocommerce Integration.
      If you need advanced features, like your commissions are synchronized with the status of the orders, you have Affiliates Pro / Enterprise.
      Here you have available a video how to configure the plugin. If you need help, please let me know.
      Kind Regards,
      Antonio B.

    • Kento November 14, 2017 at 3:23 pm #

      Hi Tom,

      In addition to what @antonio suggested and based on what you said:

      I want to track and attribute that customer to the salesperson/affiliate responsible for sending them to my website

      As an addition to Affiliates Pro or Affiliates Enterprise and to cover permanent assignment and commissions, you might also want to have a look at Affiliates Permanent.

      Cheers

      • Leslie September 19, 2018 at 11:52 pm #

        Hi Kento – I am looking at Affiliates Permanent BUT I only want to give commission for 3 months, not on the customers orders forever. Can I do this with Affiliates Permanent?

        • Kento September 25, 2018 at 9:58 am #

          Hi Leslie,

          At the current version it does not provide an option to limit the duration of the permanent assignment. But it’s a good suggestion, we can add this option to the next release – I can’t promise an exact release date for this feature but I have already added it to the todo list.

          Cheers

  49. christian October 25, 2017 at 2:50 pm #

    I cannot register as a new affiliate, I will just say ERROR: This email is already registered, please choose another one.
    Suspected bot. and when I change the email it will just say Suspected bot. Please help I am planning on getting the pro version but the free is not working fine with me. Thanks.

    • antonio October 26, 2017 at 6:46 am #

      Hi Christian,
      Remember that if you are an user, then you don’t need to register from the affiliate-area page, you need to login as user, and sign up the the affiliate program from the affiliate-area page ( I guess you’re trying to register with an existing user )
      Related to the ‘Suspected bot’ message, maybe another anti-spam plugin is generating this message.
      Kind Regards,
      Antonio B.

      • christian October 27, 2017 at 4:26 am #

        So how do I be able to make the registration form, work even with anti-spam security active? or is there a way to be able to add affiliates manually and also add there username and password so they could be able to login in the affiliates area because the only thing I could do is add affiliates but that new affiliate could not log in to the affiliates area.

        • antonio October 27, 2017 at 8:04 am #

          Hi,
          You can use the Affiliates reCaptcha plugin.
          Related to register affiliates manually you can do it from Affiliates->Manager Affiliates. From this section, if you indicate an username of an existing wordpress user, then this user can access to the affiliates-area page.
          Kind Regards,
          Antonio B.

          • christian October 27, 2017 at 8:14 am #

            yes, I tried using you recaptcha plugin but it is using the old version 1 recaptcha that is already deprecated and not supported by google anymore for new sites. I can’t get a site and secret .key for this anymore.

      • christian October 27, 2017 at 4:56 am #

        I tried using you recaptcha plugin but it is the old version 1 recaptcha that is already deprecated

  50. Lydia Persson October 17, 2017 at 12:28 am #

    Hi, I want to set my affiliates commission to 10% bit I can not get it to work. I’ve tried .1 but i only gives them 1c

    • Kento October 17, 2017 at 2:04 pm #

      Hi Lydia,

      To grant 10% it would be correct to input .1 – the commission amount is calculated by multiplying the net order amount by the commission rate. What’s the price of the product and net order amount where you see this 1c commission?

      Cheers

      • Lydia Persson October 18, 2017 at 12:02 am #

        I have entered .1
        the product is $7.20

        • Kento October 18, 2017 at 9:10 am #

          Thanks Lydia, the rate you have entered seems correct and the net product commission (without taxes, shipping and coupons) should be $0.72. Would you like us to have a quick look at your configuration? If yes, please email temporary admin credentials to support at itthinx dot com and include a link to your site and this comment.

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