Affiliates WooCommerce

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by

Kento
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Download

Purchase a license for Affiliates Pro or Affiliates Enterprise.

Premium Integration with WooCommerce

Affiliates WooCommerce fully automates affiliate commissions for sales and provides additional WooCommerce-specific options for Affiliates Pro and Affiliates Enterprise.

  • Coupons : Assign coupon codes to affiliates to credit them with sales commissions.
  • Subscriptions : Grant commissions on recurring payments.
  • Advanced commission rates : Set individual commission rates per product, product category, per affiliates and combinations.

Documentation

Please refer to these documentation pages for detailed information on the integration features:

Comments

1,070 responses to “Affiliates WooCommerce”

  1. Ryan Blair Avatar
    Ryan Blair

    Hi. The WooCommerce integration plugin says “plugin not found” when trying to install it. Please advise!

    Reply
    1. Kento Avatar
      Kento

      Hi,

      This is likely because your license has expired (checked your last order was Aug 29, 2022 which gave access to updates for a year).

      Please update your license by purchasing https://www.itthinx.com/shop/affiliates-pro/ – we have our Black Friday sale going on right now so you’ll get a discount at checkout.

      Cheers

      Reply
      1. Ryan Blair Avatar
        Ryan Blair

        Thanks for the info. I’ll note that it doesn’t indicate on the purchase page or on the invoice that the purchase is just for a year; might want to include that kind of information!

        Reply
        1. Kento Avatar
          Kento

          Hi Ryan,

          Many thanks for renewing your access, much appreciated! Just to make sure this is noticed, we provide all details for purchases in our Terms and Conditions which also includes the details on access to downloads, support and updates.

          Cheers

          Reply
      2. theywe Avatar
        theywe

        Hello,

        I have purchased the license a few days ago and when i install WooCommerce integration plugin says “plugin not found”. Please help! thanks!

        Reply
        1. Kento Avatar
          Kento

          Hi, many thanks for your purchase! We will help you further via the support request. Cheers!

          Reply
  2. John Ridinger Avatar
    John Ridinger

    When people register to be an affiliate on my site, through your affiliate registration page in your generated affiliate area, they get told they will get an email.
    Then they get an email with there username, password, and a link to login to WordPress…. not a link to validate there email address and login to my affiliate dashboard…

    How do we fix this???

    Reply
    1. Kento Avatar
      Kento

      Hi John,

      There is nothing to fix as this is the standard way of communicating with new account. However, you can use the filters provided for the purpose of modifying the notification details to customize it. See https://docs.itthinx.com/document/affiliates-pro/api/filters/ and particularly these filters:

      • affiliates_new_affiliate_user_registration_params
      • affiliates_new_affiliate_user_registration_subject
      • affiliates_new_affiliate_user_registration_message
      • affiliates_new_affiliate_user_registration_headers

      You’ve posted this on the integration plugin page for WooCommerce, however your question is not related to the integration. Also note that these support request should be directed at the premium support area if you are working with Affiliates Pro or Affiliates Enterprise:

      https://www.itthinx.com/forum/affiliates-pro/
      https://www.itthinx.com/forum/affiliates-enterprise/

      There our team will be happy to help you further if needed.

      Cheers

      Reply
  3. Daniel Avatar
    Daniel

    I am having trouble getting the visits (and subsequently, referrals) to track correctly.
    I have the latest version of WooCommerce with Affiliates Pro (4.12.0) and the Affiliates WooCommerce Integration (3.7.0) plugins installed.
    Issue: When I land on a WooCommerce category page (e.g. site.com/books?refid=1), Affiliates Pro tracks the traffic to the correct affiliate. However, if I navigate from that page to another WooCommerce category page or to a product page, it stops tracking and any purchase made is not credited to the affiliate.
    Issue: Also, if I land directly on a product page (e.g. site.com/books/book-title?refid=1), the traffic — and any purchase referral — is not captured by Affiliates Pro at all.
    Suggestions?

    Reply
    1. Kento Avatar
      Kento

      Hi Daniel, I’ve opened an issue for you so our support team can help you further.

      Reply
  4. Lisa Avatar
    Lisa

    Pre-sales question: How long does the tracking last for? For example if an advertising partner sends a referral to our WooCommerce site and that referral doesn’t make a purchase on their initial visit, but say 2 weeks later, will that sale still count towards the advertising partner’s commissions?

    Reply
    1. Kento Avatar
      Kento

      Hi Lisa,

      Thanks for your question. Whether a referred visitor still is considered valid after some time is determined by the “Referral timeout” setting provided in the system. You can see this documented here in the Settings > Referrals section of the documentation for Affiliates Pro.

      For your example, if that setting is left at its default of 20 days, the referral would be valid 2 weeks after the referred customer had visited the affiliate’s link. If you would want to limit that time to a maximum of two weeks, you would set this to 14 (days). The setting can also be adjusted to higher values or to 0 so that referrals would only be valid during the same browser session.

      Another way of granting referrals would be with coupons that are assigned to affiliates. Their validity would determine whether referrals are granted and would be independent from the “Referral timeout” used for affiliate links. If you’re also interested in using those, the Coupons section of the documentation holds details on that and the Affiliates Coupons extension helps to automate the creation of coupons for affiliates.

      Cheers

      Reply
  5. Kento Avatar
    Kento

    Version 3.7.0 of the integration has just been released!

    Reply
  6. Steve Gardner Avatar
    Steve Gardner

    Hi- Some presales questions….

    if i had 500 customers on my site and i wanted to enable an affiliate relationship with them…
    I.e. Send them a unique affiliate coupon that if they referred friends – friend gets say 10% off or free shipping, and they get 20% purchase price – is this possible (in bulk).

    note i dont want to set up these 500 affiliate accounts and also notify the customers.. I want to bulk create these affiliates (not assigned to a specific user but linked to a coupon) – send coupon to my customer base, then for anyone who referrs people, then link the affiliate account to that person.

    Also is it possible that the referral payout is store credit vs $?

    Reply
    1. Kento Avatar
      Kento

      Hi Steve,

      For existing accounts you could use Affiliates Users to have affiliate accounts created for them.

      With Affiliates Coupons you could create coupons in bulk for the affiliates.

      You would need to notify them of the availability of the coupons on their affiliate dashboard and add the available coupons to their dashboard, on this page is an example shortcode that you can add.

      For payouts with store credits, you could use the extension. You could use the totals generated by the Affiliates system to issue store credits periodically. On the documentation page you can find a reference to importing store credit coupons via CSV – please note that the process would not be automatic.

      Cheers

      Reply
  7. Chonce Maddox Avatar
    Chonce Maddox

    I downloaded the Affiliates Pro plugin and connected it to WooCommerce. I also followed the instructional video on how to create an affiliate dashboard and get links for affiliates.

    I didn’t have any issues getting everything set up. However, when I signed up to test it, I was able to see the registration and the link only once. Once I got out of that page and tried to “log in” to the dashboard again, I couldn’t get to it. Also, the affiliate links don’t seem to actually work and point to the products that were added in WooCommerce. (I have added screenshots to this email as well).

    Is there a more detailed tutorial, or someone who can help with the setup on the backend?

    Reply
    1. Kento Avatar
      Kento

      Hi Chonce,

      Many thanks for using our system! It sounds like you had your registration pending for approval on the back end, but it’s just a guess. You could also have issues with caching taking place when it shouldn’t.

      Our support team will be happy to help you further, please create a topic here and our team will follow up and help you further.

      Cheers

      Reply
  8. Keson Avatar
    Keson

    Hello,

    How can affiliates withdraw their commission obtained by sharing the merchant URL?

    Thank you.

    Reply
    1. Kento Avatar
      Kento

      Hi Keson,

      Please see Totals if you are using Affiliates Pro, Totals if you are using Affiliates Enterprise, or Totals with the free version.

      Cheers

      Reply
  9. Phillip Dane Avatar
    Phillip Dane

    I have the same issue Plugin not found but I have Enterprise. Can you send me the WooCommerce extension please?

    Reply
    1. Kento Avatar
      Kento

      Hi Phillip,

      Certainly, we will get in touch with you. For further help please use our premium support channel https://www.itthinx.com/forum/affiliates-pro/ as that is quicker than posting here.

      Cheers

      Reply
      1. Javier YEP Avatar
        Javier YEP

        Hello,
        We have the Affiliate PRO, Where is this woocommerce plugin?? clicking on install plugin does not work, it says not found.

        thanks

        Reply
        1. Kento Avatar
          Kento

          Hi Javier,

          Checking our records, the only order we have on file from you is for Affiliates Users. Please proceed to purchase Affiliates Pro so that our premium support team can help you further here where you can request support.

          Cheers

          Reply
    2. Ronnie Shushan Avatar
      Ronnie Shushan

      I have the same issue. I purchased the enterprise version and all integration extensions including woocommerce say ‘plugin not found’

      Reply
      1. Kento Avatar
        Kento

        Hi Ronnie,

        We’ve contacted you about it.

        Cheers

        Reply
  10. Doug Witek Avatar
    Doug Witek

    I have the affliate Pro, when i click under the integration> Woocommerce, I get “The Affiliates WooCommerce Integration plugin is not installed.” when I click on Install. It says “plugin not found.” Can you send me the manual instructions?

    Reply
    1. Kento Avatar
      Kento

      Hi Doug,

      Thanks for using our system, our support team will get in touch with you – for further help please use our premium support channel https://www.itthinx.com/forum/affiliates-pro/ as that is quicker than posting here.

      Cheers

      Reply
  11. Bente Avatar
    Bente

    Pre-sales question:
    1. My clients wants affiliates to link to specific (Woocommerce) products and for them to only earn commission on that linked product, not on any extra products within that same order.
    2. Client also wants that affiliate can generate a link per product themselves. So there should be something in the Dashboard that allows affiliate to select a product and then generate an affiliate link for it.

    Is this possible with your plugin?

    Reply
    1. Kento Avatar
      Kento

      Hi Bente,

      Thanks for your questions, sorry for the late reply:

      1. You can’t limit it to specific products in that sense but you can set appropriate commission rates (including zero rates) so you could fine-tune things so commissions are calculated accordingly. Details on the rates can be found here http://docs.itthinx.com/document/affiliates-enterprise/rates/
      2. Yes that is integrated within the Affiliates Dashboard so they can generate links to particular products. More on that is on http://docs.itthinx.com/document/affiliates-enterprise/blocks/ and http://docs.itthinx.com/document/affiliates-enterprise/shortcodes/dashboard/affiliates_dashboard/

      Cheers

      Reply
  12. Gardy Charles Avatar
    Gardy Charles

    Thank you I got it.

    Reply
  13. Gardy Charles Avatar
    Gardy Charles

    HI, I bought the affliate Pro, when i click under the integration> Woocommerce, I get “The Affiliates WooCommerce Integration plugin is not installed.” when I click on Install. It says “plugin not found” and I can’t download it either from the website….Is there somewhere else to get the Itthinkx, Affiliate Woocommerce Integration plugin for the pro version?

    Reply
    1. Kento Avatar
      Kento

      Hi Gardy,

      This usually happens when another plugin is conflicting with the installation process. I have emailed you to proceed with manual installation.

      Cheers

      Reply
      1. Erwin Avatar
        Erwin

        i already had same problem, may you emailed me to preceed manually installation…

        thank you

        Reply
        1. Kento Avatar
          Kento

          Thanks Erwin, we have followed up on your request.

          Reply
  14. Louise Wilkie Avatar
    Louise Wilkie

    While insalling afiliate woocommerce im getting “Installation package not available.” error,
    Can you please provide me the link to downlaod above plugin..we already purchased affilaite enterprise plugin

    Reply
    1. Kento Avatar
      Kento

      Hi Louise,

      Yes certainly, we will be in touch via your registered email.

      Cheers

      Reply
  15. Iggy Avatar
    Iggy

    I run a WooCommerce store and want to allow affiliates to have space within it, any sales their products make will go directly to them and I earn the commission (meaning the Paypal/Stripe payment goes directly to them).

    Can affiliates do that and their products just appear within my store?

    Reply
    1. Kento Avatar
      Kento

      Hi Iggy,

      No this wouldn’t be possible, it works pretty much the other way round.

      Cheers

      Reply
    2. Ibis Avatar
      Ibis

      You need a vendors plugin, not an affiliates plugin

      Reply
      1. iggy Avatar
        iggy

        Kind of but vendors don’t allow the sales fee to go direct to the company the product belongs to. The problem is because I’m VAT registered but they aren’t. If I sell their products through the site as normal the VAT kills things. If I sell through Woo as an external sale it can go to them and I take a commission.

        Reply
  16. Will Pursell Avatar
    Will Pursell

    I have an interesting way I am hoping to create an affiliate – I have a website where I want people to send a customer to sign up to make a job post – When candidates apply to the job post they have to pay a fee per post via woo commerce. Is there a way to pay referrals for all transactions based on that job post? I am using wp job manager

    Reply
    1. Kento Avatar
      Kento

      Hi Will,

      I haven’t tried it together with the job manager plugin, but any WooCommerce-based order would work out fine. I see that there is an extension here which seems to do just that. I’d give it a try with the free version first just to make sure it works with that setup.

      Cheers

      Reply
  17. Chuka Avatar
    Chuka

    Can your plugin enable us assign a referral code to a user and the user uses this code to refer people and the user earns a commission of whatever the referred user buys on our site

    Reply
    1. Kento Avatar
      Kento

      Hi Chuka,

      Yes that is possible with both Affiliates Pro and Affiliates Enterprise – here’s a link to the related documentation pages: Coupons with Affiliates Pro and Coupons with Affiliates Enterprise. Furthermore, you might also be interested in automatic coupons provided by our Affiliates Coupons extension.

      Cheers

      Reply
  18. cryptogasmic Avatar
    cryptogasmic

    When a order is complited 3 referals is created instead of 1, and in te affiliate area apear 3 referals for this affiliate, i’m using de woocommerce integrations, it seems like one referal is created for every woocommerce status instead of only create the referal when the order is completed

    Reply
    1. Kento Avatar
      Kento

      This would be correct if you have for example the User Registration integration activated and WooCommerce integration activated with Affiliates Enterprise and multiple tiers. Please get in touch with our premium support via https://www.itthinx.com/forums/ where we can help you further.

      Reply
  19. Susannah Avatar
    Susannah

    Hello! I have set up Affiliates Pro with Woocommerce subscriptions. I have a case where a client purchased a subscription but did not go through the affiliate link. We would like to set this subscriptions up with the affiliate post purchase. Is there a way to do that? If it was just a single order I wouldn’t worry about it but it is a monthly subscription that I don’t want to calculate myself every month.
    Thanks!
    Susannah

    Reply
    1. Kento Avatar
      Kento

      Hi Susannah,

      Make a full backup of your site’s files and especially its database before you do this – ideally try it on a staging site first:

      You will need to create a referral for the original order manually and then adjust a couple of fields for that entry in the database table (the table is wp_aff_referrals if you’re using the standard database prefix). Identify the new referral by its id, locate the entry in the table by the referral_id and set the post_id to the ID of the original order (this is numeric so don’t put any additional symbols in there except the order number), set the type to 'sale' and make sure that status is 'accepted'. When renewal orders come in, they should be related accordingly and generate additional referrals accordingly.

      Cheers

      Reply
      1. Susannah Avatar
        Susannah

        Perfect Thanks!

        Reply
  20. voltray Avatar
    voltray

    Hi,
    Is there any way to set a lifetime commission instead of just one time?

    Thanks.

    Reply
    1. Kento Avatar
      Kento

      Hi,

      You can grant commissions on every purchase from a customer who was referred by an affiliate using Affiliates Permanent.

      Cheers

      Reply
  21. Larry Avatar
    Larry

    We are having this same unexpected error issue. Affiliates Enterprise installed just fine. I even updated the woocommerce templates, in case that was the problem. Without the woocommerce and paypal integrations, it’s the same as building a house with no nails.. Our site/business won’t work.

    Reply
    1. Kento Avatar
      Kento

      Hi Larry,

      We’ll be happy to help you but I’m not sure which issue you refer to – please use the premium support section: https://www.itthinx.com/forum/affiliates-enterprise/ and post your support request with details there. Thanks!

      Cheers

      Reply
      1. Larry Avatar
        Larry

        I posted a comment in the premium section. Basically, I need the WooCommerce and Paypal integrations for Affiliates Enterprise emailed to me. They absolutely refuse to install via the WP area. I must need to install them manually.

        Reply
        1. Kento Avatar
          Kento

          Many thanks Larry, we will do that right away and check why this is happening. Sorry for the inconvenience!

          Reply
  22. Tyler Avatar
    Tyler

    Hey, Just like enCare above, I am having the sam error upon installing the Woocommerce integration.

    “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.”

    Please advise.

    Reply
    1. antonio Avatar
      antonio

      i Tyles,
      Please check if you have installed the Itthinx Updates plugin and set your service key.
      If the problem persists, please send me dashboard admin access to antonio[at]itthinx[dot]com indicating your order id and the email used in this order.
      Kind Regards,
      Antonio B.

      Reply
  23. Chris Siska Avatar
    Chris Siska

    With this setup, can we ideally have an affiliate fill out a form and get a unique coupon code which then they can give to their clients to use? Every time their client purchases an item, it can be tracked with how much they receive base on that purchase.

    Every affiliate should receive a unique coupon code and with this setup, can they receive emails with how much they’ve made through the affiliate program?

    Reply
    1. antonio Avatar
      antonio

      Hi Chris,
      When an affiliate is registred, he has a custom url to share. Also you can create banners, so the affiliates will have these banners available. With this integration you can assign coupons to the affiliates, so they don’t need to share the url, they can promote the store using the coupons assigned. This assignation is manually, you need to create them one by one. If you want to create and assign coupons automatically, you have available the Affiliates Coupons addon.
      From Affiliates->Notifications you can configure the affiliates and admin notifications received when a new referral (commission) is generated. Also from the affiliates-area page every affiliate can see his data. If you want, you can customize this page using the shortcodes available.
      Kind Regards,
      Antonio B.

      Reply
  24. enCare Avatar
    enCare

    We’ve been trying to install and activate the WooCommerce integration via the button Integration tab of the Settings section in Affiliates Pro but continue to get the following error:

    “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.”

    Please be sure that we have installed the Itthinx Updates plugin and the service key set. Also we have configured target “plugin” folder and its subdirectories permission to be FULL (0777) in our server. But we are still unable to install Woocom Affiliates WooCommerce Integration plugin.

    Please advise what to do next.

    Reply
    1. antonio Avatar
      antonio

      Hi enCare,
      Answered by email.
      Kind Regards,
      Antonio B.

      Reply
    2. copcareer Avatar
      copcareer

      Having the same issue – please advise!

      Reply
      1. Kento Avatar
        Kento

        Hi,

        I emailed you a couple of days ago regarding a topic, if you still have issues please let me know in reply to that one and we’ll look into it for you. If you can please double-check meanwhile that the service key is set correctly (and has no missing characters) as this seems to be an issue sometimes.

        Cheers

        Reply
        1. renaefieck Avatar
          renaefieck

          I’m having the same issue. Can you please let me know how to install the woocommerce plug in for the pro I just purchased.

          Reply
          1. Kento Avatar
            Kento

            Hi, sure, I’ve just sent you an email. Cheers!

            Reply
  25. Leon van der Heijden Avatar
    Leon van der Heijden

    Hey guys,
    I have installed Re-Affiliates after a while not using it. Now id see the affiliates in referrals but I they do not show up in affiliates!??
    New added also don’t show. Affiliate light is also installed.

    Help please.

    Reply
    1. antonio Avatar
      antonio

      Hi,
      Sorry, I don’t understand the question. Do you can reformulate the question?
      Do you have installed the Affiliates Pro and the light version at the same time?
      Kind Regards,
      Antonio B.

      Reply

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